AWARD-WINNING SPEAKER AND AUTHOR ERICA DHAWAN ON THE IMPORTANCE OF UNDERSTANDING DIGITAL BODY LANGUAGE
The book Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan couldn’t have come at a better time. As we shift towards digitalisation at the workplace – accelerated by the pandemic no less – it’s important to embrace this new way of working and learn the skills to discern digital communications.
“Our nonverbal cues comprise nearly three-quarters of how we understand, connect, and build trust with one another and our screens deprive us of these signals. Now, we need to use digital body language to convey what we intend and to avoid misunderstandings in our online messages,” she says.
In the article, she takes 5 questions on how we can communicate better in this digital age.