Changi Airport still World’s Best
SINGAPORE: For the fourth consecutive year, Changi Airport has been named the World’s Best Airport by travellers at the 2016 World Airport Awards, an annual global airport customer satisfaction survey.
This also marks the seventh time — and the sixth within a decade — the airport has picked the title for the same award, according to a press release from United Kingdom-based Skytrax, a consultancy that runs an airline and airport review and ranking site.
The top five airports include Incheon International Airport, Munich Airport, Tokyo International Airport and Hong Kong International Airport respectively.
While Changi Airport didn’t top these categories, it took fourth place for the World’s Cleanest Airport and ranked third for the airport with the best dining experience, baggage delivery and airport shopping.
Changi Airport was also awarded the Best Airport in Asia and Best Airport for Leisure Amenities. Factors that were taken into consideration for the Leisure Amenities award include the airport’s availability of music bar lounges, cinemas, music deck, swimming pool, napping and rest areas, the in-terminal Transit Hotel and free sightseeing tour activities for customers.
Likewise, Crowne Plaza Changi Airport, linked to Changi Airport’s Terminal 3, has been crowned World’s Best Airport Hotel for 2016, the second consecutive year it has been named as the World’s Best.
The awards are based on 13.25 million customer nominations across 106 nationalities of air travellers, and included 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product: From check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
“Changi Airport continues to innovate in both product and service options for its customers, and focus on making the customer experience at the airport as enjoyable and relaxing as possible. To be named by global travellers as the world’s favourite airport for the 6th time in ten years is great reward not only to Changi Airport management, but for staff across every section of the airport who contribute in every little way to Changi Airport operations”, said Edward Plaisted, CEO of Skytrax. World’s Best Airports 2016 1. Singapore Changi Airport 2. Incheon International
Airport 3. Munich Airport 4. Tokyo International
Airport (Haneda) 5. Hong Kong International
Airport 6. Chubu Centrair Nagoya 7. Zurich Airport 8. London Heathrow Airport 9. Kansai International
Airport 10. Hamad International
Airport World’s Best Airport Hotels 2016 1. Crowne Plaza Changi
Airport 2. Regal Airport Hong Kong 3. Pullman Guangzhou
Airport 4. Hilton Munich Airport 5. Sofitel Heathrow 6. Langham Place Beijing 7. Hilton Frankfurt Airport 8. Mövenpick Hotel Bahrain 9. Airmont Vancouver
Airport 10. Grand Hyatt DFW World’s Cleanest Airports 2016 1. Tokyo Haneda 2. Centrair Nagoya 3. Seoul Incheon 4. Singapore Changi 5. Tokyo Narita 6. Zurich 7. Kansai 8. Munich 9. Hong Kong 10. Taiwan Taoyuan World’s Best Airports for Baggage Delivery 2016 1. Kansai 2. Tokyo Narita 3. Singapore Changi 4. Seoul Incheon 5. Tokyo Haneda 6. Copenhagen 7. Zurich 8. Hong Kong 9. Munich 10. Centrair Nagoya World’s Best Airport Dining Experience 2016 1. Tokyo Narita 2. Hong Kong 3. Singapore Changi 4. Seoul Incheon 5. Centrair Nagoya 6. London Heathrow 7. Vienna 8. Kansai 9. Munich 10. Doha Hamad World’s Best Airport Shopping 2016 1. London Heathrow 2. Seoul Incheon 3. Singapore Changi 4. Hong Kong 5. Doha Hamad 6. Dubai 7. Frankfurt 8. Amsterdam Schiphol 9. Paris CDG 10. Tokyo Narita