MY Mobile Rights a one-stop complaint submission platform

KUALA LUMPUR: The Communications and Multimedia Consumer Forum of Malaysia (CFM) yesterday unveiled its first mobile application to facilitate consumer engagement and promote self-education with regard to consumer complaints.

MY Mobile Rights (MMR), is an initiative under the Consumer Empowerment Plan 2014-2016 by the Malaysian Communications and Multimedia Commission (MCMC), with the objective of empowering consumers via a developmental approach.

Communications and Multimedia Deputy Minister Datuk Jailani Johari, during the launch of the mobile application yesterday, said the initiative (MMR) was planned to recommend immediate selfregulatory measures.

“It is based on the Standard Operating Procedures to manage critical consumer issues and challenges in the communications and multimedia industry,” he said.

As of March this year, CFM received a total of 1,634 complaints on various issues affecting consumers, with billing and charging - 591 complaints - topping the complaint category.

CFM chairman, Megat Ishak Ma’munor Rashid said the app acts as a platform for consumers to lodge a complaint on communications and multimedia services, directly from their smartphones.

“MMR helps to facilitate the complaints process by design, as it provides a better consumer experience as well as increased mobile literacy among consumers in Malaysia,” he said.

Megat Ishak added the convenience of the app makes it a must-download app, because it offers consumers in this country a one-stop complaint submission platform, regardless of their communications and multimedia service provider. - Bernama