MCS to develop professional financial advisors for insurance industry
KUALA LUMPUR: Manulife Holdings Berhad (MHB) is proud to announce the launch of Manulife Centre for Success (MCS), a training and development hub that aims to equip wellrounded advisors and leaders to sore higher and stay relevant in an evolving yet high touch industry.
Manulife’s approach is to deliver an extraordinary customer experience across the full spectrum of Investment, Protection and Savings solution.
Manulife Business Faculties consist of three main faculties converging both life insurance and asset management businesses.
The three faculties are Technical and Products Faculty, Sales and Financial Planning Faculty as well as Management and Leadership Faculty.
Through these highly specialized faculties, the advisors adopts a holistic approach and is consistently groomed in all areas to better service customers’ increasingly complex wealth management and protection needs. With the aim to help leaders acquire world-class leadership skills to foster and build highly effective and productive teams, MCS also introduced essential agency management and leadership courses to its agency leaders.
“Continuous learning and development is key in addressing customers’ fast changing needs and expectations,” said Mark O’Dell, group chief executive officer.
“Swift global economic changes as well as evolving generational demands have certainly influenced the way we do business and require differentiated approach in order to provide holistic financial security to families.
“We believe that as a life insurance and unit trust asset management company, we can justify what suits our customers, best by combining the expertise from both areas. MCS is therefore our aspiration to equip all-rounded advisors to help customers plan prudently for their life goals and needs, and ultimately, we want to empower them to stay financially fit.”
Paul Low, chief executive of Manulife Wealth Advisors and also leading the MCS said, “Customer centricity is an attitude as well as the way we conduct our business, constantly reminding us that in everything we do, we focus on providing exceptional customer experience.”
He continued to stress on MCS’ goal of building sound and professional advisors.
“At MCS, we educate our advisors to build lifelong relationships with customers, the value of staying connected with them and to understand customers’ financial situation attentively in order to meet their needs,” said Paul.