SESB: 28% dis­count only for bills be­low RM500

The Borneo Post (Sabah) - - Front Page -

KOTA KINABALU: The 28 per cent dis­count on Sabah Elec­tric­ity Sdn Bhd (SESB) bills for April to June due to the Move­ment Con­trol Or­der (MCO) is only given to do­mes­tic us­age be­low RM500.

This dis­count is in­tended to help low and mid­dle in­come house­holds af­fected by the Covid-19 pan­demic, for elec­tric­ity use from April 1 to June 30, this year.

With an ad­di­tional two per cent dis­count from the fed­eral gov­ern­ment, Saba­hans in this group will en­joy a to­tal of 30 per­cent dis­count on the said pe­riod.

“Mean­while, do­mes­tic us­age above RM500 will only re­ceive two per­cent dis­count start­ing April 1 to Septem­ber 30 this year.

“There­fore, for the month of April elec­tric­ity bills cov­er­ing elec­tric­ity use from March to

April this year, dis­counts will be pro­rated for use only in April.

“For ex­am­ple, the billing cir­cle from March 10 to April 10, dis­counts are only el­i­gi­ble for April 1-10,” said SESB act­ing man­ag­ing di­rec­tor Datuk Ab­dul Nasser Ab­dul Wahid.

To date, more than 80 per­cent of do­mes­tic users were given 28 per­cent from the state gov­ern­ment, in­volv­ing cost ap­prox­i­mately RM16 mil­lion for the pe­riod of April 1 to May 21.

In ad­di­tion, the fed­eral gov­ern­ment has pro­vided a two-per­cent dis­count to do­mes­tic con­sumers in­volv­ing ap­prox­i­mately RM1.2 mil­lion so far.

This ex­cludes giv­ing two per­cent dis­count to com­mer­cial and in­dus­trial users and 15 per­cent to the tourism in­dus­try amount­ing to RM2.6 mil­lion.

He ex­plained that SESB had to is­sue bills as an in­terim mea­sure dur­ing the pe­riod of the Move­ment Con­trol Or­der (MCO) from March 18 to April 16, as me­ter read­ing on the site was not al­lowed dur­ing the pe­riod, to avoid the spread of Covid-19.

He said af­ter ob­tain­ing au­tho­riza­tion from the rel­e­vant au­thor­i­ties, site read­ing and billing re­sumed on April 17 to avoid or re­duce in­ac­cu­rate billing that would oth­er­wise in­con­ve­nience users.

“Af­ter im­ple­ment­ing the on­site read­ing, SESB will make ad­just­ments to all bills to get the right bill amount. Also, the el­i­gi­bil­ity for the 28 per­cent dis­count is also cal­cu­lated pro rata based on the num­ber of days in the bill in­cluded in the dis­count pe­riod.

“There­fore, con­sumers do not have to worry that SESB’s bud­get bill is in­ac­cu­rate as SESB has been charged twice for a pe­riod of time or they have not re­ceived a 28 per­cent dis­count due to a long billing pe­riod,” he said, adding that the mul­ti­ple in­crease in elec­tric­ity bills ex­pe­ri­enced by many con­sumers was due to the in­creased use of elec­tric­ity dur­ing the MCO pe­riod.

Ac­cord­ing to him, there had been a change in the con­sumer load trends recorded in the SESB grid sys­tem where do­mes­tic con­sump­tion had surged by more than 50 per­cent.

As a re­sult, ex­ces­sive elec­tric­ity con­sump­tion has re­sulted in an in­crease in con­sumers’ monthly bills from 35 to 100 per­cent or even more.

Ab­dul Nasser also in­formed that SESB had opened its Con­sumer Ser­vices Counter start­ing May 11 at all SESB of­fices through­out Sabah and Labuan by lim­it­ing the cur­rent 50 per­cent of the work­force ca­pac­ity un­til the end of the MCO pe­riod.

He ad­vised con­sumers to visit SESB of­fice in case of prob­lems re­lated to SESB ser­vices.

Users with ques­tions about elec­tric­ity bill dis­counts can con­tact the SESB op­er­a­tion room at 088-222313, 223313 and 224313 or via What­sApp ap­pli­ca­tion at 019- 852 5427.

The op­er­at­ing room will op­er­ate dur­ing work­ing hours be­gin­ning at 8am and end­ing at 5pm ev­ery Mon­day to Fri­day dur­ing week­days. Mean­while, users can con­tact SESB Care­line 15454 af­ter of­fice hours.

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