SESB: 28% discount only for bills below RM500
KOTA KINABALU: The 28 per cent discount on Sabah Electricity Sdn Bhd (SESB) bills for April to June due to the Movement Control Order (MCO) is only given to domestic usage below RM500.
This discount is intended to help low and middle income households affected by the Covid-19 pandemic, for electricity use from April 1 to June 30, this year.
With an additional two per cent discount from the federal government, Sabahans in this group will enjoy a total of 30 percent discount on the said period.
“Meanwhile, domestic usage above RM500 will only receive two percent discount starting April 1 to September 30 this year.
“Therefore, for the month of April electricity bills covering electricity use from March to
April this year, discounts will be prorated for use only in April.
“For example, the billing circle from March 10 to April 10, discounts are only eligible for April 1-10,” said SESB acting managing director Datuk Abdul Nasser Abdul Wahid.
To date, more than 80 percent of domestic users were given 28 percent from the state government, involving cost approximately RM16 million for the period of April 1 to May 21.
In addition, the federal government has provided a two-percent discount to domestic consumers involving approximately RM1.2 million so far.
This excludes giving two percent discount to commercial and industrial users and 15 percent to the tourism industry amounting to RM2.6 million.
He explained that SESB had to issue bills as an interim measure during the period of the Movement Control Order (MCO) from March 18 to April 16, as meter reading on the site was not allowed during the period, to avoid the spread of Covid-19.
He said after obtaining authorization from the relevant authorities, site reading and billing resumed on April 17 to avoid or reduce inaccurate billing that would otherwise inconvenience users.
“After implementing the onsite reading, SESB will make adjustments to all bills to get the right bill amount. Also, the eligibility for the 28 percent discount is also calculated pro rata based on the number of days in the bill included in the discount period.
“Therefore, consumers do not have to worry that SESB’s budget bill is inaccurate as SESB has been charged twice for a period of time or they have not received a 28 percent discount due to a long billing period,” he said, adding that the multiple increase in electricity bills experienced by many consumers was due to the increased use of electricity during the MCO period.
According to him, there had been a change in the consumer load trends recorded in the SESB grid system where domestic consumption had surged by more than 50 percent.
As a result, excessive electricity consumption has resulted in an increase in consumers’ monthly bills from 35 to 100 percent or even more.
Abdul Nasser also informed that SESB had opened its Consumer Services Counter starting May 11 at all SESB offices throughout Sabah and Labuan by limiting the current 50 percent of the workforce capacity until the end of the MCO period.
He advised consumers to visit SESB office in case of problems related to SESB services.
Users with questions about electricity bill discounts can contact the SESB operation room at 088-222313, 223313 and 224313 or via WhatsApp application at 019- 852 5427.
The operating room will operate during working hours beginning at 8am and ending at 5pm every Monday to Friday during weekdays. Meanwhile, users can contact SESB Careline 15454 after office hours.