Traders can lodge claims with tribunal over violent handling of parcels

IPOH: Online traders who suffer losses following the violent handling of parcels by employees of a courier company branch in Perak can file claims at the Tribunal for Consumer Claims Malaysia (TTPM).

State Domestic Trade and Consumer Affairs, National Integration and Civil Society Committee chairman Datuk Abdul Yunus Jamahri said TTPM could be used as a last resort if both parties fail to find a solution.

“The Perak branch of the Domestic Trade and Consumer Affairs Ministry (KPNHEP) has not received any complaints or claims regarding the viral issue that involves J&T Express, filed at TTPM.

“Perhaps, the traders are still discussing the matter with J&T Express,” he said when met by reporters after observing the implementation of the Festive Season Maximum Price Control Scheme (SHMMP) in conjunction with the upcoming Chinese New Year celebration at the Pasar Besar Ipoh here yesterday.

Abdul Yunus said traders who want to file a claim can visit the tribunal office at the Urban Transformation Center (UTC) or its branches in other districts in Perak.

He said for claims with amount does not exceed RM5,000, traders can file them at the small claims court.

A 15-second video has recently been making rounds on social media showing several employees of the company throwing customers’ parcels and shouting, believed to be due to their dissatisfaction with the salary payment issue.

The action has also resulted in damaged parcels received by customers.

Meanwhile, Abdul Yunus said said he had not received any report on the increase in the prices of controlled items including live chicken, chicken eggs, round cabbage, and pork with the advent of the Chinese New Year celebration.

He also gave his assurance that the supply of goods was sufficient although Chinese New Year will be celebrated during the implementation of the Movement Control Order (MCO).

A total of 176 enforcement personnel and 79 price monitoring officers would be deployed to major retail areas, including hypermarkets and wet markets in the state to monitor the supply and prices of essential goods, he said. – Bernama