The Borneo Post (Sabah)

Hotel chain to provide Covid-19 medical coverage for internatio­nal travellers


HONG KONG: Following the successful introducti­on of Covid-19 medical coverage at no additional charge for internatio­nal guests at its Singapore hotels, the Shangri-La Group recently announced the expansion of the programme to an additional 21 hotels located in Southeast Asia, Australia, Hong Kong SAR and Japan.

The programme will be introduced in phases beginning from April 2021, with hotels in Malaysia and Australia among the new inclusions. ShangriLa Group is amongst the first internatio­nal hotel chains to provide this automatic medical coverage for internatio­nal guests, a move that builds on the Group's heartfelt “Shangri-La Cares” commitment as it seeks to provide further assurance and peace of mind for guests travelling during this period.

“At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable, safe and joyful experience. With global vaccinatio­n programmes and discussion­s of internatio­nal borders relaxation gaining some momentum, we anticipate more people will soon be looking to safely travel once again. The proactive arranging of Covid19 insurance coverage, which is increasing­ly a travel staple, demonstrat­es our commitment to be there for our guests every step of the way when they are ready to travel,” said Lim Beng Chee, Chief Executive Officer of Shangri-La Group.

“Covid-19 has challenged the global travel industry on an unpreceden­ted scale and requires a collective response across the industry to ensure travellers' wellbeing. Just like Shangri-La, AIG understand­s that travellers want additional peace of mind. We were privileged to be able to draw on our deep expertise and capabiliti­es to support Shangri-La in launching this Covid-19 programme for their internatio­nal guests in Singapore. As part of our commitment to supporting the safe revival of travel and trade activities across the globe, we look forward to working with Shangri-La in expanding this programme to additional destinatio­ns,” said Jeff Rutledge, President & CEO of AIG Travel.

To receive this Covid-19 emergency medical coverage, internatio­nal guests will have to book their stays at participat­ing Shangri-La Hotel & Resorts properties for eligible check-in dates, and they will be automatica­lly covered under the policy at no additional charge.

Underwritt­en by AIG, highlights of the coverage include emergency medical expenses of up to a total of USD184,000 for medically necessary and reasonable costs should the guest test positive for Covid-19 during their stay. The policy also covers additional accommodat­ion (room only) and travel expenses should the guest need to extend their stay for medical reasons due to Covid-19. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with Covid-19 during their stay. They will also have access to emergency travel assistance that is available around the clock during their trip.

For more details on the Covid19 emergency medical insurance coverage and participat­ing hotels, please visit https://www.­ares. All coverage is subject to terms and conditions, including any applicable limitation­s and exclusions, of the insurance policy.

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