Tenaga Nasional continues to make lives better and brighter
KUALA LUMPUR: Recently, a housing area at Wangsa Maju in Kuala Lumpur suffered a sudden power outage on a hot Sunday afternoon.
To make matters worse, a thunderstorm soon followed. The result was that more than a hundred families were inconvenienced.
The natural thing to do in such a wretched situation is to call Tenaga Nasional Bhd’s ( TNB) hotline. Although it may seem routine or simple for most people when making such calls, for most power utilities, giving top-notch service while addressing their customers’ plight or discomfort is often a challenge.
It’s comforting these days when a sweet voice on TNB’s side tells you that the problem is being attended to, what seemed to be the problem and how many people had actually called!
As for the particular breakdown in Wangsa Maju, it was more complicated than expected. It took more than three hours for power to be restored by TNB’s engineers and technicians as they toiled in the driving rain.
Credit goes to the national electric utility corporation for ensuring that we stay bright in our daily lives in what may have been something that is almost taken for granted and TNB has been doing this for almost 70 years.
In improving continuously to make our lives better and brighter, TNB has embarked on a strategic plan known as Reimagining TNB, that is premised on putting in place concrete measures to be a Top 10 Global Utility by 2025.
A few statistics released in the past few weeks showed how TNB had already professionally progressed towards providing a world class customer experience to its more than 8.8 million customers in Peninsular Malaysia.
TNB’s System Average Interruption Duration Index ( SAIDI), which measures the average duration of a power interruption experienced by a customer in a year, remained at a respectable and stable level of 35.3 minutes. Its Transmission System Minutes, which measures the equivalent total system blackout, was registered at 0.3 minutes.
TNB’s chief executive officer Datuk Seri Azman Mohd recently said that TNB’s Transmission System Minutes at below the twominute mark since Financial Year (FY) 2009 and SAIDI within 50-60 minutes from FY2014, was proof that its technical competence had consistently been at par with those in developed countries such as France and the United Kingdom.
To give a rough picture of how far and deep TNB has gone, one can safely say that 99.9 per cent of Peninsular Malaysia has benefited from TNB’s electrification programme. It now covers a grid network of 22,000km in length and a generation capacity of more than 12,000 megawatts. The national utility corporation’s employees numbering around 35,000 have also made it possible for TNB to record an outstanding achievement for the customer satisfaction index (CS) score of 8.1, which is in the top quartile percentile of the industry.
The commendable score is an amplification of its operational philosophy of working in the interest of customers and the people, and supplying reliable electricity to energise economic growth while providing a better living environment in the country.
TNB’s positive economic impact to the country cannot be ignored as it makes lives better and brighter for businesses, families and their communities. In other words, TNB has evolved into a key driver for the economy, which also includes boosting business and job opportunities.