‘Telcos must ensure top quality special free internet service’

KUCHING: Communications and Multimedia Consumer Forum of Malaysia (CFM) hopes that telco service providers will ensure the highest quality for the special free Internet service offered to all postpaid and prepaid users running from April 1 until end of the movement control order (MCO).

In a statement teceived here yesterday, CFM lauded the government’s collaboration with telco service providers to come up with the special package under the Prihatin Economic Stimulus Package 2020 as announced by the Prime Minister Tan Sri Muhyiddin Yassin last week.

CFM also advised all users to stay updated on the details of the special offer from their service provider’s official website and social media channels.

CFM noted that prior to the announcement, there were several special packages that the service providers offered to their subscribers, such as providing additional data, free data for the latest news and special portals, rebates for online top-ups, topup assistance (SOS top-ups), discounts for unlimited data, unlimited access to free apps, free calls to health services and the National Crisis Preparedness and Response Centre, including free viewing offers for selected television shows.

The initiatives of these service providers are to help consumers stay home throughout the MCO in an effort to combat the Covid-19 pandemic in the country, it said.

“CFM also understands that network problems experienced by consumers at the moment is partly due to network congestion caused by many users using the same network simultaneously.

“Consumers need to understand the cause of this problem where more and more mobile devices are competing to connect to the same network. This results in the network becoming increasingly loaded when multiple devices are running applications that use heavy data such as photo and video sharing and streaming,” it said.

CFM recommended consumers to do self-troubleshooting if they are facing network congestion problems, as well as to use telecommunications services wisely and be considerate users so that everyone can stay connected.

CFM, led by its chairman Datin Mohana Mohariff, also extended their appreciation to the service providers for the effort to help customers stay connected while staying home. Through the free Internet offerings, CFM hopes that consumers will continue to enjoy the best quality of service.

For the latest updates and to know more about the tips for users in the communications and multimedia services, follow CFM’s official Facebook page at https:// www. facebook. com/ consumer. forum.malaysia/. Alternatively, visit http://www.consumerinfo.my/.