The Borneo Post

16 homestay operators receive excellent quality certs


PETALING JAYA: Sixteen homestay operators received certificat­ion of excellent quality assurance under Malaysia Tourism Excellence (MaTEx) BusinessCe­rtificatio­nProgramme by Tourism Productivi­ty Nexus (TPN) recently.

The certificat­ion also received full support from Malaysia Productivi­ty Corporatio­n (MPC), an agency under the Ministry of Internatio­nal Trade and Industry (MITI).

They also received Certificat­e of Compliance under TPN’s Adopt and Adhere Covid-19 standard operating procedures guidelines.

“MaTEx Business Certificat­ion Programme certifies homestay operators based on satisfacto­ry fulfilment of the industryle­vel standard for homestays comprising 181 indicators.

“Also, the Adopt and Adhere Certificat­e of Compliance is awarded to homestay operators who score 90 per cent from 69 indicators. The certificat­ion process is fully conducted online (virtually),” added a press release from MPC.

The press release said the

certified homestay operators took advantage of the stay-athome MCO order to improve the condition of their homestay based on the standard’s indicators.

Evidence from video recording and documents sent, which were used as parts of the evaluation, showed operators’ diligent efforts in enhancing the quality of their premises.

Dato Abdul Latif Abu Seman who is MPC director general in

his remarks during the virtual certificat­e presentati­on to the recipients said this was the best time for homestay operators to improve service quality and upgrade their premises.

“I understand that finance can be tight due to zero income from the homestay business. Yet, some improvemen­ts do not require much finance, but ask more of your creativity and diligence.

“I commend the recipients’ improvemen­t efforts. The industry-level standard developed by TPN should give a good guidance to all homestay operators on quality excellence,” said Abdul Latif.

MaTEx Business Certificat­ion Programme is the first industryle­vel certificat­ion scheme in the country which set the entry-level requiremen­ts for tourism products and services in Malaysia.

 ??  ?? A screen grab of the the virtual certificat­e presentati­on.
A screen grab of the the virtual certificat­e presentati­on.

Newspapers in English

Newspapers from Malaysia