Pos Malaysia enhances services with AWS
KUALA LUMPUR: Amazon Web Services Malaysia Sdn Bhd (AWS), an Amazon.com company, announced that Pos Malaysia Bhd (Pos Malaysia), the national postal and courier service provider, is going all-in on AWS to drive the company’s ambitious transformation plan to diversify its products and services.
As part of this business transformation, Pos Malaysia said in a press statement that it is closing its on-premises data centers and migrating the vast majority of its information technology (IT) infrastructure to the world’s leading cloud by 2023.
By going all-in on AWS, Pos Malaysia will make transactions smoother with new digital, customer-centric solutions while reducing IT costs by 50 per cent. These solutions will enable the 200-year-old organization, which has Malaysia’s most extensive last-mile reach delivering to more than 10 million addresses and a network of more than 3,500 retail touch points, to better serve customers with seamless deliveries.
Driven by Covid-19 restrictions, ecommerce in Malaysia was estimated to grow by 24 per cent between 2020 and 2021, requiring courier and logistics companies to scale to meet the demand for deliveries, and to offer greater reliability and convenience for customers.
“As we emerge from the Covid19 pandemic, using AWS is helping us navigate our business transformation to diversify beyond the traditional provision of mail and parcel delivery.
“On AWS, we can offer retail, logistics, and other innovative products and services to serve our customers better, and make our operations more streamlined and efficient,” said Pos Malaysia Group chief digital & transformation officer Sumesh Rahavendra.
“Our all-in migration to AWS enables us to focus on our core operations, improve productivity, and drive profitability, while delivering a great customer experience.
“Using AWS’s advanced cloud capabilities, we can better understand our customers’ needs, businesses, and operations, improving the overall service experience with impactful new digital services that solve customer challenges.”
AWS Asean Worldwide Public Sector regional managing director Eric Conrad said, “Pos Malaysia’s digital transformation with AWS is a great example of how a traditional last-mile logistics business can simplify, modernize, innovate, and scale.
“Using AWS, Pos Malaysia can capture growth opportunities in ecommerce as demand for online shopping accelerated across Southeast Asia during the pandemic. Pos Malaysia is delivering goods into the hands of customers in a cost-effective, efficient, and agile manner, especially during peak periods with high parcel volumes.