Tom Roe­lens, Gen­eral Man­ager of Four Sea­sons Ho­tel Kuala Lumpur, tells The Peak what to ex­pect when the lux­ury ho­tel brand opens in the cap­i­tal city.


Tom Roe­lens, Gen­eral Man­ager of Four Sea­sons Ho­tel Kuala Lumpur, tells ThePeak what to ex­pect when the lux­ury ho­tel brand opens in the cap­i­tal city.


Four Sea­sons has teamed up with the renowned Kuala Lumpur­based ar­chi­tec­tural and de­sign firm, NRY Ar­chi­tects, to in­tro­duce a new 65-storey mixed-use tower to the city’s ma­jes­tic sky­line. Com­bin­ing Four Sea­sons’ leg­endary so­phis­ti­ca­tion and el­e­gance with the vi­brancy and en­ergy of the city, Four Sea­sons Ho­tel Kuala Lumpur fea­tures 209 rooms, 27 Ser­viced Apart­ments and six restau­rants and bars, in ad­di­tion to the six-floor 250,000 sq ft lux­ury re­tail space known as The Shoppes at Four Sea­sons Place, and 242 Four Sea­sons Pri­vate Res­i­dences. Col­lec­tively re­ferred to as Four Sea­sons Place Kuala Lumpur, this land­mark prop­erty will be an invit­ing space, where lo­cals and guests from around the world can ex­pe­ri­ence a new des­ti­na­tion in din­ing, nightlife and en­ter­tain­ment, with the best lo­ca­tion in the city and the most phe­nom­e­nal ac­cess.

WHAT WILL FOUR SEA­SONS HO­TEL KUALA LUMPUR BRING TO THE HOS­PI­TAL­ITY IN­DUS­TRY IN MALAYSIA? Kuala Lumpur is one of the most dy­namic and fastest-grow­ing cities in the world, and Four Sea­sons is thrilled to es­tab­lish our sec­ond prop­erty in Malaysia. Four Sea­sons Ho­tel Kuala Lumpur will of­fer an ur­ban com­pli­ment to the award-win­ning Four Sea­sons Re­sort Langkawi and cre­ate a new bench­mark in lux­ury travel within South-East Asia. As one of the world’s lead­ing lux­ury hos­pi­tal­ity com­pa­nies for more than 50 years, Four Sea­sons has trans­formed the global in­dus­try with in­tu­itive and gen­uine ser­vice, and rein­vented the guest ex­pe­ri­ence through in­no­va­tion, in­tu­itive world-class ser­vice, and of­fer­ing the ex­tra­or­di­nary. At Four Sea­sons Ho­tel Kuala Lumpur, we will be in­tro­duc­ing these same lux­ury stan­dards in hos­pi­tal­ity, ser­vice and lifestyle, while of­fer­ing un­for­get­table ex­pe­ri­ences that capture a sense of place and de­fine the des­ti­na­tion. THE FOUR SEA­SONS BRAND IS RENOWNED FOR ITS LUX­U­RI­OUS HOS­PI­TAL­ITY. WHAT, SPECIF­I­CALLY, CAN WE EX­PECT FROM FOUR SEA­SONS HO­TEL KUALA LUMPUR? At Four Sea­sons Ho­tel Kuala Lumpur, we’d like to re­de­fine the way Malaysia views hos­pi­tal­ity and pro­vide guests from around the world with an exclusive in­tro­duc­tion into ev­ery­thing this city has to of­fer. With ev­ery Four Sea­sons prop­erty, our sin­gu­lar fo­cus has been to pro­vide an en­tirely im­mer­sive lux­ury lifestyle through in­tu­itive and per­son­alised ser­vice. Four Sea­sons Ho­tel Kuala Lumpur of­fers re­mark­able ac­cess to the heart of the city; its vibrant en­ergy and cen­tral lo­ca­tion will be re­flected in mak­ing the ho­tel a true des­ti­na­tion, from our very own choco­late and ge­lato shop, Deca­dent by Four Sea­sons, to the stylish be­spoke cock­tail bar, Bar Trig­ona, and an au­then­tic Can­tonese restau­rant, Yun House. Ad­di­tion­ally, The Spa at Four Sea­sons will be Kuala Lumpur’s new­est cen­tre for heal­ing and well­ness, for a com­plete and un­ri­valled lifestyle ex­pe­ri­ence. TELL US WHAT’S UNIQUE ABOUT THE FOUR SEA­SONS BRAND. For more than 50 years, our glob­ally recog­nised brand has set it­self apart by rein­vent­ing guest ex­pe­ri­ence through in­no­va­tion and con­sis­tently evolv­ing to an­tic­i­pate the needs of our dis­cern­ing trav­ellers. Four Sea­sons Ho­tel Kuala Lumpur will usher in a new era of lux­ury, in­tu­itive ser­vice and un­ri­valled ex­pe­ri­ences that goes be­yond the or­di­nary – from re­defin­ing the culi­nary scene to in­tro­duc­ing the lat­est in holis­tic spa heal­ing. Four Sea­sons is the city’s most cap­ti­vat­ing and dy­namic new des­ti­na­tion to dis­cover. IT HAS TAKEN FOUR SEA­SONS A LONG TIME TO OPEN A SEC­OND PROP­ERTY IN MALAYSIA. WHY IS THAT? Four Sea­sons takes a con­sid­ered ap­proach to growth. Growth for us is not about speed and hav­ing a large num­ber of ho­tels in as many lo­ca­tions as we pos­si­bly can. It is about col­lab­o­ra­tion with a trusted and val­ued part­ner, a ho­tel or re­sort prod­uct with a qual­ity that Four Sea­sons guests can ex­pect, and a lo­ca­tion that our guests will truly ap­pre­ci­ate. I’m de­lighted to say that we have all of these at Four Sea­sons Ho­tel Kuala Lumpur. YOU’VE SPENT 20 YEARS WITH FOUR SEA­SONS. HAVE THINGS CHANGED DUR­ING THAT TIME? Guest-cen­tric in­no­va­tion has al­ways re­mained a fo­cal point at Four Sea­sons. Over the past 20 years, Four Sea­sons has had to re-imag­ine the con­ven­tional lim­its of travel and, in 2015, the com­pany launched the ho­tel in­dus­try’s first-ever fully branded pri­vate jet. In 2017, we launched Four Sea­sons Chat that al­lows guests to con­nect with Four Sea­sons staff in real time. This is a new dig­i­tal ser­vice where guests can send and re­ceive in­stant mes­sages with lo­calised prop­erty teams be­fore, through­out and af­ter their stays. True to our roots, Four Sea­sons con­tin­ues to be­lieve that hu­man con­nec­tions are the most im­por­tant el­e­ment of our guest ex­pe­ri­ence and that’s some­thing we can ex­pect to never change. WHAT’S YOUR TAKE ON THE FU­TURE OF THE LUX­U­RI­OUS HOS­PI­TAL­ITY IN­DUS­TRY IN GEN­ERAL? In a world that’s be­com­ing in­creas­ingly more de­pen­dent on tech­nol­ogy, we be­lieve fos­ter­ing hu­man con­nec­tions will al­ways re­main key to lux­ury hos­pi­tal­ity. While con­tin­u­ing to drive in­no­va­tion and tech­nol­ogy through such fea­tures as our Four Sea­sons Chat, a ser­vice that con­nects guests with Four Sea­sons concierge staff in real time, Four Sea­sons will con­tinue to evolve while keep­ing true to its com­mit­ment to build­ing per­sonal con­nec­tions and as­sur­ing in­tu­itive care through guest-cen­tric mind­ful­ness.

Tom Roe­lens, Gen­eral Man­ager of Four Sea­sons Ho­tel Kuala Lumpur.

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