Powering for growth
TENAGA Nasional Berhad ( TNB) is the national electric utility in Malaysia and one of the largest in the region, with an asset base totalling RM111.7bil.
With a history spanning more than 65 years, TNB is also the most experienced energy player in the country responsible for keeping the lights on for residents of peninsular Malaysia, Sabah and Labuan.
TNB’s core businesses encompass power generation, transmission and distribution. Its generation division operates six thermal power stations and three major hydroelectric power- generating schemes in addition to supporting the operations and maintenance of three independent power producers.
Striving to deliver world- class customer experience, the transmission and distribution divisions supply power throughout peninsular Malaysia and to large industrial customers via the national grid.
Through its subsidiaries, TNB is also involved in energy- related operations such as the manufacturing of transformers, high- voltage switchgears and cables, professional consultancy services, architectural, civil, electrical engineering works and services, and repair and maintenance.
Supporting both its core and non- core businesses, TNB has a research and development function that looks into technologies that add value to all its operations.
TNB is guided by policies and best practices in its dealings with vendors, business associates and the investment community.
TNB engages intensely with the Government and its agencies to ensure the smooth evolution of the Malaysian Electricity Supply Industry ( Mesi).
The company’s vast experience has allowed it to reach new heights over the years. From 2009 to March this year, TNB’s market capitalisation grew from RM35.3bil to RM75.4bil.
In February, TNB launched its latest coal powerplant – Janamanjung Unit 4 ( 1,000MW) – that uses advanced technology to gain better efficiency and performance.
TNB achieved world- class performance in system security and reliability comparable to countries in Europe.
Efficiency in electricity generation and network plants also improved with unplanned outage rates recording less than 4% last year.
In addition, TNB exceeded customer expectations by achieving an 8.0 customer satisfaction index ( from 7.6 in 2014) through the launch of TNB CareLine 15454 ( a world- class one- stop 24/ 7 customer centre), improving services delivery time, and launching the Home Energy Report 2015.
The electric utility has continuously assisted in building human capital by supporting Khazanah’s GLC Transformation Programme that includes the Promoting Intelligence, Nurturing Talent, and Advocating Responsibility ( PINTAR) and Leadership Development Circle ( LDC) initiatives.
As a result of the GLC Transformation Programme, TNB has a bigger presence in the region compared to when the programme started 10 years ago.
Other notable achievements include being ranked ninth among electric utilities in Asia and the 18th fastest- growing company in Asia as well as winning the Ascender of the Decade Award ( from 168th in 2006 to 36th last year) in the PLATTS Top 250 Global Energy Awards.
TNB’s Vendor Development Programme has served to benefit hundreds of Bumiputera small and medium enterprises, stimulating the nation’s economy while also supporting the Government’s Bumiputera development agenda.
Since 1993, the Vendor Development Programme has been implemented in three phases – Program Pembangunan Keusahawan ( 1994 to 2006), Program Pembangunan Vendor Bumiputera ( 2007 to 2014) and Bumiputera Supplier Programme ( 2015 onwards).
To safeguard the sustainability of its operations, TNB believes in adding value to all its stakeholders. TNB invests in the professional development of its 36,146 employees while supporting them to achieve a healthy work- life balance.
Among the strategies TNB employs to retain its talent are through performance, communication, loyalty and competitive advantages.
TNB has been a key contributor to the nation’s social and economic development over the years. It is committed to maintaining the status quo as it transforms into a more efficient and effective organisation that is able to create a better and brighter future for Malaysia. For more information, visit