Volkswagen offers goodwill programme

VOLKSWAGEN Passenger Cars Malaysia (VPCM) has introduced its Customer Care Goodwill that adds two years’ goodwill coverage to the standard five-year manufacturer’s warranty.

The programme not only covers other selected Volkswagen components that have passed the fiveyear mark, but also the German automaker’s Direct Shift Gearbox (DSG) for vehicles produced till December 2013 with a mileage of up to 200,000km.

Under the programme, the company will provide another two years coverage for parts (from time of part’s replacement) if the owner is willing to share part of the labour charges.

To qualify, customers must have a full service history at any authorised Volkswagen service centre.

Although a parts exchange programme on selected items is currently available for customers, the company will soon announce the introduction of an Economy Package meant for specific models older than five years.

“With the introduction of the ‘VPCM Customer Care Goodwill’, we hope to further enhance the overall ownership experience and give existing customers better protection and peace of mind.

“The goal is to build trust and confidence with our customers as we continue to strengthen our brand presence and share in the Malaysian market,” said VPCM managing director Florian Steiner.

On Sept 1, the company announced its five-year manufacturer warranty for all its cars.