The baggage of flying
Luggage handling rates improved last year, with Asia Pacific carriers outperforming other regions.
WHEN it comes to baggage handling, odds are lowest that you'll lose your luggage when flying a carrier from Asia-Pacific. The same can't be true of European carriers, however, where baggage mishandling rates are more than four times higher than Asian-Pacific carriers.
Those are among the latest findings out of a new report on from Sita, a specialist in air transport communications.
Overall, the news is good. The total global number of mishandled bags fell 7% from 23.3 million bags in 2015 to 21.6 million bags in 2016.
In other terms, the average global rate for mishandled bags dropped to 5.73 incidents for every 1,000 passengers, representing a 12% improvement.
A regional breakdown also reveals that some regions are more efficient at baggage handling than others.
For instance, carriers in AsiaPacific reported mishandling rates at 1.81 bags per 1,000 passengers in 2016, representing a drop of 2.3% compared to the previous year, thanks to advanced technologies in baggage handling systems.
In the United States, the rate of mishandled bags fell to 2.7 incidents per 1,000 domestic passengers – an all-time low.
The biggest culprits for lost and mishandled bags are connecting hubs.
In fact, nearly half (47%) of all delayed bags were due to transfers from connecting flights.
Last year, 10.2 million transfer bags were mishandled – something to consider when choosing between direct and indirect flights, and when booking connecting flights.
"When passengers and their luggage need to move from one aircraft to another, or from one carrier to another, it can create a critical pinch-point in the bag handling process, particularly if connections are tight," reads the report.
Failure to load bags altogether accounted for 16% of delayed bags, while ticketing errors, bag switches, security issues and other assorted problems accounted for 15%.
Aside from delayed bags, 16% of bags were reported to be damaged, and 7% lost or stolen. — AFP Relaxnews