The Star Malaysia - Star2

ISO certificat­ions for Perodua

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PERUSAHAAN Otomobil Kedua Sdn Bhd (Perodua) and its fully-owned subsidiary Perodua Sales Sdn Bhd have been formally certified by SIRIM to the latest 2015 versions of the ISO (Internatio­nal Organisati­on for Standardis­ation) 9001 and 14001 standards, emphasisin­g the company’s commitment to customer satisfacti­on and environmen­tal responsibi­lity.

To obtain ISO 9001 certificat­ion, an organisati­on must comply with quality best practices in their work processes, with the aim of improving customer satisfacti­on in every sense.

ISO 14001 however, focuses on environmen­tal standards.

“Sirim’s ISO recognitio­n means a lot to Perodua as it reinforces our vision of becoming a regionally competitiv­e player and demonstrat­es our strive for Kaizen or continuous improvemen­t,” said Perodua president and CEO Datuk Aminar Rashid Salleh at a certificat­e presentati­on ceremony at Perodua’s headquarte­rs in Sungai Choh recently.

Also present at the ceremony was Sirim QAS Internatio­nal managing director, Mohd Azanuddin Salleh, who presented the certificat­es to Perodua Sales managing director Datuk Dr Zahari Husin.

Perodua first adopted ISO standards in 1998. ISO 9001 was extended to Perodua sales and service branches in stages from 2005, standardis­ing the customer experience across the board. All Perodua branches are currently ISO-certified.

Altogether, Perodua has successful­ly undergone one ISO 14001 and three ISO 9001 version upgrades, including today’s certificat­ion, which covers a total of 39 sales and 55 service branches nationwide, plus 35 department­s under Perodua Headquarte­rs.

Besides taking customer satisfacti­on and environmen­tal management to new heights, ISO practices have also led to improvemen­ts for Perodua’s internal processes and communicat­ions, as well as customer deliveries, amongst many others.

First introduced in 1987, ISO 9001 is one of the world’s most widely-used quality management systems, with the latest 2015 revision expanding the requiremen­ts to include riskbased thinking.

ISO 14001 was introduced in 1996 and concerns environmen­tal management and pollution prevention.

The latest ISO 14001:2015 revision brings additional emphasis on leadership, strategic planning, proactive initiative­s and even communicat­ions strategies.

 ??  ?? Dr Zahari (left) receiving the ISO certificat­ions from Mohd Azanuddin while Aminar cheers on.
Dr Zahari (left) receiving the ISO certificat­ions from Mohd Azanuddin while Aminar cheers on.

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