Hino contest celebrates its sixth year
HINO Motors Sales (Malaysia) Sdn Bhd (Hino Malaysia), a subsidiary of Hino Motors Limited Japan, organised another round of the Hino ‘Total Support Contest’ (TS Contest) for its sixth year.
Held at its headquarters in Petaling Jaya, the contest witnessed the participation of 130 contestants from 36 companies.
Hino Malaysia took the initiative organising this event exclusively to foster greater skill and knowledge among the dealers, enhance their customer servicing skill as well as improving technical expertise.
There were prizes for Champion, 1st Runner-up, and 2nd Runner-up for each category: Sales, Services, and Parts.
Lu & Sons Engineering won the grand prize of Challenge Trophy and cash incentive of RM3,000. All champions will join a trip to Hino Motors Limited Japan next year.
Contestants under Sales Category were required to explain the concept of Hino Total Support to customers which includes the maintenance contract, Free
Service Programme (FSP), Free Parts Programme (FPP), Arm-Tech System, New Warranty Terms of Hino models, Selling and Closing skills for New Hino Vehicles, and Rules and Regulations of Road Transport in Malaysia.
All contestants under the Service Advisor category will be evaluated based on their skill and knowledge of vehicle maintenance, mechanical parts solving, advance skill in Electrical Trouble Shooting by using Hino diagnosis tools explorer (DX II), advance skill in Programming of Fuel Injectors, System Protection Data, and Trouble Code Reading & Rectification.
Contestants under Parts Category will be evaluated on their knowledge to identify and comparing between Hino Genuine Parts and forged parts in the market.
They will also be tested on their expertise of using the Electronic Parts Catalogues (EPC) which to provide speed and accuracy in determining the correct parts to the right vehicle via model and chassis number.