Mercedes M’sia restarts ops
FOLLOWING the relaxation of the Movement Control Order (MCO) by the Malaysian Government, Mercedes-Benz Malaysia and Mercedes-Benz Services Malaysia has resumed its business with stringent health and safety protocols in place following approval given by the government.
Customers with vehicles service due between March 18 and May 12 will be able to bring their vehicle in for service within 60 calendar days from May 12.
Dealerships nationwide will reopen in phases subject to government approval.
Routine service and maintenance and/or repairs carried out at dealerships will resume with stringent health protocols in place. Customers can obtain further information and make a booking here or contacting their preferred dealership.
Warranty repairs on vehicles with its 4-year warranty expiring between March 18 and June 30 will be honoured within 60 calendar days from June 30.
Meanwhile, its factory in Pekan, Pahang, resumed operations on May 13.
“The safety of our customers are paramount to us and we will continue to closely monitor the Covid-19 situation in Malaysia to ensure adequate safety and precautionary measures are in place at our premises,” said Mercedes-Benz Malaysia CEO and president Dr Claus Weidner.
“As we adapt to the new normal, we will be introducing many new digital approaches in the business with the first being the Mercedes-Benz virtual showroom. Customers can now view their desired vehicles from the comfort of their own homes and gear themselves up for an immersive virtual test drive experience,” he said.
Mercedes-Benz Malaysia plans to introduce a Star Shield programme, a comprehensive safety plan to ensure customer’s peace of mind during showroom visits or when sending their vehicles for routine servicing, maintenance and repairs.
The precautionary measures include temperature checks before entering dealerships, the provision of masks and hand sanitisers to customers, social distancing practices via limited customers per entry into showrooms, as well as cleaning and sanitisation of all vehicles and common areas.
Vehicles will also be sanitised and wrapped with a seat and steering cover before any scheduled servicing and maintenance.
Customers and prospective buyers can also go to the Mercedes-Benz website to get more details and can also book a test-drive slot.