Knowing where to complain

I REFER to the letter “Handling disputes over high fees” ( The Star, July 2). Firstly, I wish to thank the director-general of the Health Ministry for his letter “Private hospitals have to follow schedule of fees” ( The Star, July 1). I am disappointed to read the letter by the doctor from the Medical Practitioners Coalition Association of Malaysia, Putrajaya, who has a wrong perception of Malaysian patients and their relatives. Recently, I had an issue with a private hospital over high medical fees. I tried my best to negotiate with the hospital authority but failed. Hence, I took my complaint to the Health Ministry. I am handling customer complaints and I know dissatisfied customers will take their complaint to the Ministry only when they cannot reach any compromise with the officials concerned. I am very thankful to Dr Harshinderjeet (Medical Practice Division) for the speedy action on my case and the Ministry for taking up my complaint. There are many people out there who do not know where to take their complaint. I thank The Star for being the bridge to communicate with the authorities.