Ap­ple finds quality prob­lems in some iPhone X and MacBook mod­els

The Star Malaysia - - World -

SAN FRAN­CISCO: Ap­ple Inc said it had found some is­sues af­fect­ing some of its iPhone X and 13-inch MacBook pro prod­ucts and said the com­pany would fix them free of charge.

The re­pair of­fers are the lat­est in a string of prod­uct quality prob­lems over the past year even as Ap­ple has raised prices for most of its lap­tops, tablets and phones to new heights. Its top-end iPhones now sell for as much as US$1,449 (RM6,000) and its best iPad goes for as much as $1,899 (RM8,000).

Ap­ple said on Fri­day that dis­plays on iPhone X, which came out in 2017 with a start­ing price of US$999 (RM4,000), may ex­pe­ri­ence touch is­sues due to a com­po­nent fail­ure, adding it would re­place those parts for free.

The com­pany said it only af­fects the orig­i­nal iPhone X, which has been su­per­seded by the iPhone XS and XR re­leased this au­tumn.

The screens on af­fected phones may not re­spond cor­rectly to touch or it could re­act even with­out be­ing touched, the Cu­per­tino, Cal­i­for­nia-based com­pany said.

For the 13-inch MacBook Pro com­put­ers, it said an is­sue may re­sult in data loss and fail­ure of the stor­age drive. Ap­ple said it would ser­vice those af­fected drives.

Only a lim­ited num­ber of 128GB and 256GB solid-state drives in 13-inch MacBook Pro units sold be­tween June 2017 and June 2018 were af­fected, Ap­ple said on its web­site.

Last year, Ap­ple be­gan a mas­sive bat­tery re­place­ment pro­gramme af­ter it con­ceded that a soft­ware up­date in­tended to help some iPhone mod­els deal with age­ing bat­ter­ies slowed down the per­for­mance of the phones. The bat­tery im­broglio re­sulted in in­quires from US law­mak­ers.

In June, Ap­ple said it would of­fer free re­place­ments for the key­boards in some MacBook and MacBook Pro mod­els. The key­boards, which Ap­ple in­tro­duced in lap­tops start­ing in 2015, had gen­er­ated com­plaints on so­cial me­dia for how much noise they made while typ­ing and for mal­func­tion­ing un­ex­pect­edly. Ap­ple changed the de­sign of the key­board this year, adding a layer of sil­i­cone un­der­neath the keys.

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