There must be clear breakdown of charges on airline tickets
AIRLINES that impose additional charges on a traveller’s flight tickets (e-ticket) must state in detail what the fees are for.
I booked a return international flight on a foreign carrier departing from Kuala Lumpur on Feb 11 and returning five days later.
Apart from the base fare and passenger service charges, I was charged an additional RM47. The breakdown showed RM42 for fuel surcharge/insurance and RM5 for communication fee.
The carrier must state clearly whether the RM42 is for fuel surcharge or insurance or a combination of both.
The charges should not lumped as one but must be presented in a detailed breakdown.
On its booking website, the carrier did not have a column for travel insurance so why was the insurance included?
And why was RM5 charged for communication fee? I did not communicate with the airline through email or telephone so what communication was it referring to?
Airlines must be transparent with their additional charges. Would-be travellers should not be made to pay additional charges without knowing what they are paying for.
This is the first time I have been imposed such charges by a carrier for an international flight.
Since the airline operates daily flights from Kuala Lumpur, it must adhere to our local laws.
Furthermore, I could not call the airline concerned for an explanation as it does not have an office in Kuala Lumpur.
WILLIAM DENNIS Subang Jaya