There must be clear break­down of charges on air­line tick­ets

The Star Malaysia - - Views -

AIR­LINES that im­pose ad­di­tional charges on a trav­eller’s flight tick­ets (e-ticket) must state in de­tail what the fees are for.

I booked a re­turn in­ter­na­tional flight on a for­eign car­rier de­part­ing from Kuala Lumpur on Feb 11 and re­turn­ing five days later.

Apart from the base fare and pas­sen­ger ser­vice charges, I was charged an ad­di­tional RM47. The break­down showed RM42 for fuel sur­charge/in­sur­ance and RM5 for com­mu­ni­ca­tion fee.

The car­rier must state clearly whether the RM42 is for fuel sur­charge or in­sur­ance or a com­bi­na­tion of both.

The charges should not lumped as one but must be pre­sented in a de­tailed break­down.

On its book­ing web­site, the car­rier did not have a col­umn for travel in­sur­ance so why was the in­sur­ance in­cluded?

And why was RM5 charged for com­mu­ni­ca­tion fee? I did not com­mu­ni­cate with the air­line through email or tele­phone so what com­mu­ni­ca­tion was it re­fer­ring to?

Air­lines must be trans­par­ent with their ad­di­tional charges. Would-be trav­ellers should not be made to pay ad­di­tional charges with­out know­ing what they are pay­ing for.

This is the first time I have been im­posed such charges by a car­rier for an in­ter­na­tional flight.

Since the air­line op­er­ates daily flights from Kuala Lumpur, it must ad­here to our lo­cal laws.

Fur­ther­more, I could not call the air­line con­cerned for an ex­pla­na­tion as it does not have an of­fice in Kuala Lumpur.

WIL­LIAM DEN­NIS Subang Jaya

Newspapers in English

Newspapers from Malaysia

© PressReader. All rights reserved.