Truly golden service from MAS staff

I READ with great personal interest Wong Chun Wai’s article “Up where it belongs” (Sunday Star, March 31), as I had enjoyed the golden service provided by employees of Malaysia Airlines Berhad (MAS) a few hours earlier on Sunday.

My wife and I were returning to Malaysia on MH134 from Brisbane, Australia in the early hours. As we were preparing to leave the aircraft, I noticed that my mobile phone was missing. We searched our seats frantically but we couldn’t find it. I was sure my phone must have dropped under the seat while I slept during the flight.

Noticing our predicament, the chief stewardess volunteered her help. It was difficult to reach below the seat but with the help of a colleague, she stripped it down and, with great relief, we all saw my phone on the floor.

In the past 40 years or so of my working life, I have had to attend meetings in many parts of the world and have travelled on several airlines besides MAS. In spite of its problems, MAS always came out tops in terms of the friendliness and good service provided by its staff.

I agree with Wong’s view that in one First World country, the domestic airlines treat their passengers like dirt. I have experienced this at least twice, and I am sure that had I been on that airline on Sunday morning, the staff would have acted like they didn’t notice anything was wrong.

After being away from Malaysia for several weeks, I always feel like I am already at home the moment I step into a MAS plane for the return journey.