Find out what Kuala Lumpur’s best-kept secrets are from The Majestic Hotel Kuala Lumpur’s Director of Concierge Sharezal Abdul Wahid
The best secrets of Malaysia’s capital can’t be found in your average guidebook or travel blog. instead, make your way to the concierge desk of The Majestic Hotel Kuala Lumpur, where Sharezal Abdul Wahid will help you discover the city’s many gems.
“A CONCIERGE IS AN AMBASSADOR FOR THEIR HOTEL. WE’RE THE FIRST PERSON A GUEST MEETS AND THE LAST PERSON THEY SEE WHEN THEY LEAVE THE HOTEL.”
There aren’t many people who know Kuala Lumpur better than Sharezal Abdul Wahid, the Director of Concierge at The Majestic Hotel Kuala Lumpur. Instantly recognisable in a crisp white jacket and lapel pins in the shape of two gold crossed keys, he’s a member of the prestigious Les Clefs d’or - which singles him out as the crème de la crème of seasoned, professional concierges.
“A concierge is an ambassador for their hotel. We’re the first person a guest meets and the last person they see when they leave the hotel. We’re the ones who uphold what The Majestic is,” says Sharezal, who has been with The Majestic Hotel Kuala Lumpur since 2013, and has worked in the hospitality industry for 15 years.
“You have to be a jack-of-all-trades,” Sharezal muses, and when you hear some of his stories, they’ll leave you in no doubt that he’s remarkably adept at multitasking and thinking on his feet. For instance, one gentleman asked Sharezal to reserve a table at a restaurant in Singapore that same evening, which meant scrambling to book a private jet and chauffeur-driven cars to take the guest there and back.
Later, I can’t help but eavesdrop as he helps a couple plan a short itinerary for their first exploratory steps in Kuala Lumpur, and it’s clear that he’s passionate about emphasising the historical backdrop of the city. “From the hotel, we’re within walking distance of Merdeka Square,” I hear him explain.
“Why don’t you take a slow walk down to the Square, visit KL City Gallery, and then pass by the picturesque Sultan Abdul Samad Building? There’s also one of the oldest churches in town, St Mary’s Cathedral. Apparently, Henry Willis, the man responsible for crafting the pipe organs at London’s St Paul’s Cathedral, created similar instruments at St Mary’s. From there, cross the new bridge over the River of Life project that leads to Central Market, and take in the occasional cultural performance or shop for souvenirs to bring back home. And I guess that’s half the day gone!” he says with a smile.
For more information, please visit www.majestickl.com