Smart Supermarket celebrates National Customer Service Award

Smart Supermarket recently secured first-place at the Servizz bi Tbissima (Service with a Smile) Awards – a national competition organised by the Malta Competition and Consumer Affairs Authority (MCCAA). The awards, which were held for the second consecutive year, recognise retailers and service providers that excel by providing exception customer care and promoting good commercial practices.

“We are so honoured to have received this top accolade at Servizz bi Tbissima, especially as its ethos is so perfectly aligned with our own,” says Director Matthew Grech. “However it’s important to stress that our success in this area is all down to the dedication of our employees, who work tirelessly to ensure our customers have the best experience possible when shopping at Smart. We are grateful to them for their hard work.”

Servizz bi Tbissima 2016 was held at the Palace Hotel in Sliema, in the presence of Minister for Social Dialogue, Consumer Affairs and Civil Liberties Helena Dalli, MCCAA Chairperson Helga Pizzuto, MCCAA Director General Joyce Borg, MCCAA

Information, Education and Research Director Odette Vella, and GRTU President Paul Abela. This year there were seven supermarkets vying for the award, as well as three other large-scale retail establishments.

“From our internal and external communication to the on-going training that our staff receive, good customer service is a cornerstone of everything we do,” continues Mr Grech. “The fact that this award was voted for by our clients – the general public – means a lot to us. We are glad that our customer focus is being felt, and look forward to maintaining and ever-improving our service and standards in the future.”