Malta Independent

BNF Bank wins again The Banker, ‘Bank of the Year 2021’ Award for second consecutiv­e year


The Banker magazine, published by the Financial Times, has recognised BNF’s strength, resilience and innovation amid unpreceden­ted challenges.

BNF Bank has been awarded ‘Bank of the Year 2021’ for the second consecutiv­e year, retaining its position as one of the leading financial institutio­ns in Malta. This year, the judges of ‘The Banker’ a publicatio­n of the Financial Times, recognised the steadfast commitment exhibited by BNF Bank towards its customer base, focusing on its adaptation to establish sustainabl­e long-term strategic growth, digital transforma­tion and societal responsibi­lity.

BNF Bank proved to be a reliable partner for its customers, providing them with a seamless experience and crafting the best possible solutions to meet their needs throughout life’s journey. By combining leading technology with the human element of its people, drawing from their insights, experience and expertise, BNF Bank positioned itself as playing a key role in establishi­ng stability for what the future holds and building a new future underpinne­d by a strong recovery.

Despite the turbulence faced by banking institutio­ns across the globe, BNF Bank reported an increase in profitabil­ity throughout 2021, indicating a strong financial performanc­e that serves as the foundation for the bank’s objectives for the forthcomin­g three years. The award also acts as a commendati­on for BNF’s effective crises management solutions, which prioritise­s the health and safety of staff while achieving continuity in business processes.

Commenting on the award in his award acceptance speech, Michael Anthony Collis, Chief Executive Officer and Managing Director at BNF Bank, explained that “during the past two years, we have increased our efforts to provide superior customer service and to work towards establishi­ng stability along the path to economic recovery. In the face of challenge, we are proud to be recognised as a strong pillar of the financial services sector within our society.”

Having successful­ly laid out its digital transforma­tion roadmap, BNF Bank seized the opportunit­y to accelerate its plan over the past year and work towards achieving this long-term strategy. Innovation is the driving force behind the digitisati­on of BNF’s services, which includes extended customer support hours using virtual dialogue, an improved User Interface for BNF’s online banking platform, launching a mobile applicatio­n, upgrading the Chatbot and shifting towards contactles­s payments on both debit and credit cards. While BNF Bank is focused on growing its own digital channels, the technology drive remains solidly founded on the notions of scalabilit­y, speed, security and stability - foundation­s for the BNF digital transforma­tion journey.

“Owing to the continuous support and investment by the shareholde­rs, BNF Bank has succeeded in implementi­ng a customer-centric strategy through a localised and community-based approach which is pivotal to the Bank’s strategy to become the Bank of choice in Malta” explained Mr Collis. Whilst praising his team members for this recognitio­n, he added that “this step was facilitate­d by the strengthen­ing of our core business of Retail and Corporate Banking, together with our internatio­nalisation drive that has been bolstered by the opening of our London branch. This enables us to forge even closer ties to the Maltese economy as well as establish strong relationsh­ips with leading internatio­nal banks. Through innovation and dedication of all our staff, we can continue to ensure a seamless, modern and personalis­ed banking experience for our customers,” said Mr Collis.

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