Which? re­veals best and worst UK air­ports

The Malta Business Weekly - - NEWS -

The lat­est an­nual Which? air­port sur­vey has named Lu­ton as the worst air­port in the UK for the third year in a row.

Sur­vey re­spon­dents gave the Lon­don air­port a sat­is­fac­tion score of 35 per cent, cit­ing bad cus­tomer ser­vice, long queues at pass­port con­trol and poor fa­cil­i­ties.

The re­sults are based on re­sponses from 11,265 pas­sen­ger vis­its to UK air­ports, with the sur­vey tak­ing in a num­ber of fac­tors in­clud­ing queues and clean­li­ness.

Don­caster Sh­effield air­port was rated the best in the sur­vey with an over­all sat­is­fac­tion score of 87 per cent. Pas­sen­gers said they were happy with short queues, ‘ex­cel­lent’ fa­cil­i­ties and fast bag­gage re­claim. The air­port has re­cently re­ceived pub­lic back­ing to ex­tend its ter­mi­nal and build an on-site train sta­tion.

Southend wasn’t far be­hind at 84 per cent, again be­cause of short queu­ing times. Re­spon­dents also gave their ap­proval of di­rect trains to the air­port from Liver­pool Street that take un­der an hour. The up-and-com­ing hub even beat Heathrow and Gatwick as a favourite for Lon­don pas­sen­gers.

Stansted and Manch­ester’s Ter­mi­nal 3 both re­ceived one star for pass­port con­trol and se­cu­rity queues – even lower than Lu­ton. Both air­ports also fin­ished joint sec­ond from last with a score of 44 per cent.

Heathrow’s Ter­mi­nal 5 achieved a score of 63 per cent, Birm­ing­ham got 61 per cent and Heathrow Ter­mi­nal 3 got just 55 per cent.

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