HSBC first in Malta to in­tro­duce com­plete dig­i­tal ex­pe­ri­ence on per­sonal loans

The Malta Business Weekly - - NEWS -

HSBC Bank Malta cus­tomers can now sub­mit a per­sonal loan ap­pli­ca­tion on­line and, if ap­proved, re­ceive the money in their ac­count within 24 hours, without leav­ing their home.

El­i­gi­ble cus­tomers only need to fill out a sim­ple form via in­ter­net bank­ing that should take less than 10 min­utes to com­plete. Doc­u­men­ta­tion is sent to the cus­tomer via email, re­mov­ing un­nec­es­sary pa­per­work.

The move is an­other step in HSBC Malta’s jour­ney to sim­plify the cus­tomers ex­pe­ri­ence through its on­line and mo­bile bank­ing ser­vices.

Fol­low­ing the launch of on­line loan ap­pli­ca­tions and the new web­site, fo­cus is now be­ing turned to other dig­i­tal ser­vices for de­vel­op­ment in 2019.

Daniel Robin­son, Head of Re­tail Bank­ing and Wealth Man­age­ment of HSBC Malta, said: “We are com­mit­ted to pro­vid­ing the best ser­vice and ex­pe­ri­ence to our cus­tomers and we be­lieve that im­prov­ing the ser­vices we of­fer through our on­line and mo­bile bank­ing plat­forms is crit­i­cal to achiev­ing this. We have al­ready de­liv­ered some ex­cit­ing changes this year such as TouchID and FaceID ac­cess to the iOS ver­sion of our mo­bile bank­ing, so it’s great to keep mo­men­tum with these two ex­cit­ing ini­tia­tives. And more is planned. This con­tin­ues to re­in­force our com­mit­ment to con­tin­u­ously re­new and up­date our ser­vices.”

Dig­i­tal bank­ing is high on HSBC’s agenda and it con­tin­ues to in­vest in bank­ing in­no­va­tions. Across the group, work is be­ing done to re­alise the am­bi­tious ‘Dig­i­tal Trans­for­ma­tion’ com­mit­ment, which is de­signed to build and de­velop a cus­tomer-cen­tric dig­i­tal bank­ing ex­pe­ri­ence.

Ear­lier this year, HSBC Malta be­came the first in Malta to launch fin­ger­print recog­ni­tion. This was fol­lowed by the in­tro­duc­tion of fa­cial-recog­ni­tion tech­nol­ogy. Prospec­tive cus­tomers of HSBC Malta are also ben­e­fit­ing from a stream­lined cus­tomer due dili­gence process that is al­most en­tirely on­line.

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