Ryanair named ‘worst short-haul air­line’

The Malta Business Weekly - - INTERNATIONAL -

Ryanair has won the du­bi­ous hon­our of the UK's least-liked short­haul air­line for the sixth year run­ning.

The re­sults from a Which sur­vey of air­line pas­sen­gers ranked Ryanair at the bot­tom of 19 car­ri­ers fly­ing from the UK.

A Ryanair spokesper­son said the air­line's suc­cess was not re­flected in the sur­vey.

The best per­form­ers were Guernsey-based Aurigny Air Ser­vice, Swiss Air­lines, Jet2, Nor­we­gian and Dutch car­rier KLM.

The UK's other large air­lines, Easy­jet and British Air­ways came in at 11th and 15th, re­spec­tively, in the sur­vey.

Easy­jet beat British Air­ways's scores for food and drink, cus­tomer ser­vice and value for money, but both re­ceived low rat­ings for seat com­fort.

Ryanair faced strike ac­tion in 2018, can­celled flights but re­fused to of­fer pas­sen­gers com­pen­sa­tion and in­tro­duced new bag­gage rules three times.

The air­line, which pre­dicts it will carry 141m pas­sen­gers this year, also left pas­sen­gers unim­pressed with its board­ing pro­cesses, seat com­fort, food and drink of­fer­ing, and cabin en­vi­ron­ment.

Which said "thou­sands of re­spon­dents" said they would never fly the air­line again.

Of those sur­veyed who chose an air­line that they would never fly in the fu­ture, 70% chose Ryanair.

How­ever, in­de­pen­dent avi­a­tion con­sul­tant Chris Tarry said, de­spite the low sat­is­fac­tion rat­ings, cus­tomers were still happy enough to fly with the Ir­ish bud­get car­rier.

"Ryanair still rep­re­sents great value for a huge amount of peo­ple. What they re­ceive is what they ex­pect."

Mr Tarry said the air­line had en­dured "a tough year" but still gen­er­ates "huge amounts of cash".

"Painful lessons have been learnt," Mr Tarry said.

A Ryanair spokesper­son said: "Ryanair pas­sen­ger num­bers have grown by 80% in the past six years and Ryanair.com has be­come the world's most vis­ited air­line web­site.

"These facts re­flect what cus­tomers want much more than an un­rep­re­sen­ta­tive sur­vey of just 8,000 peo­ple."

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