GRTU members winners at the Servizz bi Tbissima awards
The general objective of the Servizz bi Tbissima award is that of encouraging good relationships between consumers and traders. This award recognises those retailers and/or service providers who invest in good customer care and after sales service. Furthermore, it promotes trading practices that give additional benefits to consumers than those provided by the law.
The awards’ winners are voted for by consumers as they are the ones who should decide who is providing them with the best products and services. The ones with the most votes are then vetted through the jury, which will adjudicate them according to the award’s Code of Conduct: 1. Promoting a customer friendly
relationship
2. Conforming to all applicable
regulations
3. Ensuring that premises
accessible and safe 4. Advertising and providing information including prices in a way that does not mislead potential customers
5. Understanding customer requirements and giving advice accordingly
are 6. Indicating/quoting prices that are all-inclusive and issuing relative receipts
7. Ensuring that all complaints are
dealt with in a timely manner 8. Avoiding, if possible, that disputes are referred to the Consumer Claims Tribunal by opting for resolution through mediation
9. Providing an adequate after
sales customer service 10. If a commercial guarantee is issued, this must not have conditions which are less advantageous than those of a legal guarantee
GRTU would like to encourage its members to send in their application in the years to come and to encourage their clients to vote. This year, three GRTU members had the privilege of winning one of these awards.