Maltapost’s important updates relating to Covid-19

The outbreak of the Covid-19 virus in Malta is having significant impact on our way of life and Maltapost is actively monitoring this rapidly evolving situation. It is following government’s advice while working closely with the relevant authorities.

The World Health Organisation informs that the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes Covid-19 from a package that has been moved, travelled and exposed to different conditions and temperature is also low.

“Notwithstanding, we take the health and safety of both our employees and our customers very seriously in order to help prevent the spread of the virus in line with the guidance issued by the national health authorities.”

The company therefore reminds all customers, especially customers who are sick or observing mandatory quarantine at home to fully co-operate with postal operators. Customers are to maintain the minimum social distancing of at least one metre when being served.

“In addition, and in order to protect both our employees and our customers as much as possible, we will not be asking customers to sign for mail that requires a signature when we deliver to their address. Our employees will instead log the name and Identity Card Number of the person accepting the item.

“Additionally, for all customers where we need to deliver a parcel that won’t fit through your letterbox, having knocked on the door or rung the bell, we will then step aside to a safe distance while the customer retrieves the item.

“|If you are unable to come to the door at all we will issue the appropriate notice advising you of the alternatives available to collect your postal item.

“Arrangements have also been made for alternative routing of postal traffic to and from countries which are presently covered by a travel ban namely Italy, Switzerland, Germany, France and Spain. Furthermore, the outbound postal service to China is once again available.”