Comprehensive training for Transport Malta’s enforcement officers

In a significant move towards enhancing public service, Transport Malta announces that it is holding a comprehensive training programme aimed at equipping its enforcement officers with the skills and knowledge needed to provide exceptional service to commuters. This initiative underscores Transport Malta's commitment to ensuring a safe and efficient transportation system while fostering a positive experience for the public.

The training programme will comprise both theoretical and practical sessions, designed to empower enforcement officers with a deep understanding of regulations, customer service excellence and effective communication. The theoretical training will cover legal frameworks, transportation policies and situational awareness, while the practical sessions will involve actual scenarios to develop practical skills and quick decision-making abilities.

Patrick Pollacco, director for Enforcement at Transport Malta, expressed his enthusiasm for the training sessions and stating: "These training sessions are a pivotal step towards enhancing our enforcement officers' capabilities to better serve the commuters. Equipped with a comprehensive understanding of transportation laws and interpersonal skills, our officers will be better prepared to ensure smooth operations, enforce regulations fairly and assist the public effectively."

Jonathan Borg, Transport Malta's CEO, highlighted the importance of well-trained enforcement officers in delivering top-notch service to the public. He stated: "We recognise that our enforcement officers are on the front lines, representing Transport Malta

to the public every day. Their professionalism, knowledge and ability to interact positively with commuters directly impact our overall transportation experience. This training initiative reflects our dedication to foster a culture of excellence and continuous improvement in the services we provide."

The training programme, which is being done in collaboration with the Malta Police Force, the Armed Forces of Malta, the Civil Protection Department and the Department for Health, is expected to empower enforcement officers to handle a wide range of situations with confidence, contributing to a safer and more enjoyable transportation environment for all commuters.