Official inauguration of MSV’s Customer Service Centre

MSV Life plc’s new Customer Service Centre at Pjazza Papa Giovanni XIII, Floriana, has been officially opened by Finance Minister Tonio Fenech. A plaque to commemorate the opening was blessed by Rev. Fr Alfred Xuereb SJ.

During his visit, the Minister, accompanied by MSV Life’s CEO David G. Curmi toured the premises and met the staff located at the offices.

In his address, MSV Life’s chairman Frederick Mifsud Bonnici said: “The opening of MSV’s new Customer Service Centre is the final phase of the thorough and complex restructuring of MSV Life that started in 2010 and which has successfully led to the transformation of the company into a stand-alone, self-sufficient life insurance company.”

Mr Mifsud Bonnici added: “With over 100,000 policies and 80,000 policyholders, MSV Life is the leading life insurance company in Malta. The company places its customers at the heart of its business and continuously seeks to provide them with the best possible experience. This €1 million project is a clear indication of the importance the company gives to its customers.”

Established on 2 September 1994, MSV is the leading provider of life protection, long-term savings and retirement planning in Malta. It is jointly owned by Bank of Valletta plc and Middlesea Insurance plc, a member of the Mapfre Group. From this new centre, the company will increase its accessibility to existing and prospective customers by providing an uninterrupted 8 to 5 one-stopshop for all client services and for financial advice on life insurance, savings and investment requirements.

In his address, Minister Tonio Fenech mentioned Malta’s accomplishments in the financial services and insurance sectors in recent years. Congratulating MSV Life on its achievements, he said: “Notwithstanding the international financial turmoil, Malta is still experiencing satisfactory growth in the financial sector, thanks to companies such as MSV Life”. Remarking on the number of new jobs that MSV Life has created over the last two years, the Minister concluded by saying that it was very positive to see that MSV Life is not only contributing towards the success of the economy through the generation of jobs but is embracing and practicing strong values of corporate social responsibility”.