IMovo part­ners up with Dig­i­talGe­nius - The Ar­ti­fi­cial In­tel­li­gence (AI) Plat­form for Cus­tomer Ser­vice

The Malta Independent on Sunday - - LIFESTYLE & CULTURE -

iMovo, a leader in Cus­tomer Ex­pe­ri­ence Man­age­ment (CEM), Big Data An­a­lyt­ics, Work­force Man­age­ment and Dig­i­talGe­nius, the Ar­ti­fi­cial In­tel­li­gence (AI) plat­form for cus­tomer ser­vice, to­day an­nounced a new part­ner­ship that will al­low them to help or­gan­i­sa­tions im­prove their cus­tomer ser­vice op­er­a­tions, cre­ate new ef­fi­cien­cies and gen­er­ate value and cost sav­ings through the adop­tion of Ar­ti­fi­cial In­tel­li­gence (AI).

Cus­tomer ser­vice man­age­ment has been a main focus for iMovo, since the in­cep­tion of the com­pany in 2010. As the com­plex­ity of man­ag­ing cus­tomers’ in­ter­ac­tions and ex­pec­ta­tions with a busi­ness, is con­tin­u­ally in­creas­ing, it be­came in­creas­ingly clear to iMovo that its own cus­tomers needed tech­nol­ogy that would rad­i­cally en­hance pro­duc­tiv­ity with­out im­pact­ing the bot­tom line of the com­pany in an ex­po­nen­tial way. The ad­vent of AI in cus­tomer ser­vice, brings with it a lot of op­por­tu­ni­ties, more so as it builds on ex­ist­ing in­vest­ments or­gan­i­sa­tions have made in cus­tomer ser­vice.

The part­ner­ship be­tween Dig­i­talGe­nius and iMovo has a broad scope and will see the two com­pa­nies co-op­er­at­ing to work with cus­tomers across sev­eral in­dus­tries and mar­kets, in­clud­ing iGam­ing, re­tail, util­i­ties, fi­nan­cial ser­vices and the travel in­dus­try. By com­bin­ing iMovo’s deep ex­per­tise in CRM es­pe­cially with plat­forms such as Sales­force, Zen­desk and Dy­nam­ics CRM with the pow­er­ful Dig­i­talGe­nius AI plat­form, cus­tomers will be able to ben­e­fit from in­tro­duc­ing AI to rapidly re­duce costs and en­hance the work­ing lives of their cus­tomer ser­vice per­son­nel.

Dig­i­talGe­nius is an AI plat­form that helps put your cus­tomer ser­vice on au­topi­lot by un­der­stand­ing con­ver­sa­tions and au­tomat­ing repet­i­tive pro­cesses. The com­pany was founded in 2013 and has been seed funded by lead­ing ven­ture cap­i­tal funds in­clud­ing Sales­force Ven­tures.

Com­ment­ing on this new part­ner­ship, Pierre Mal­lia, Man­ag­ing Di­rec­tor at iMovo said “Our part­ner­ship with Dig­i­talGe­nius pro­pels us into an ex­cit­ing new area of tech­nol­ogy and busi­ness. It brings to bear the strat­egy we laid out 3 years ago when we set AI as a busi­ness goal to pro­vide a unique of­fer­ing to our cus­tomers. We have a lot of ex­pe­ri­ence work­ing with or­gan­i­sa­tions across sev­eral coun­tries and we see a lot of scope in help­ing these or­gan­i­sa­tions to in­no­vate and move their cus­tomer ser­vice de­part­ments into the sphere of AI.

With nearly a decade of work­ing in the field of cus­tomer serv- ice au­to­ma­tion be­hind us, or­gan­i­sa­tions are in­creas­ingly seek­ing us out to ad­vise them as to how to ap­proach au­to­ma­tion and cus­tomer ser­vice team en­able­ment. With Dig­i­talGe­nius we are now able to of­fer ex­pert and prac­ti­cal ex­pe­ri­ence in see­ing how AI can help their or­gan­i­sa­tion. We be­lieve that this al­lows us to give our cus­tomers more trans­for­ma­tive ad­vice and ex­per­tise with the unique blend we bring to the mar­ket.”

Dmitry Ak­senov, CEO and Founder at Dig­i­talGe­nius, added “We’re de­lighted to part­ner with iMovo to ex­tend our lead­er­ship in AI-powered cus­tomer ser­vice au­to­ma­tion to new cus­tomers and mar­kets. Their plat­form and mar­ket ex­per­tise is a strong and ex­cit­ing com­ple­ment to the so­lu­tions we’ve built for our cus­tomers, and we look for­ward to a deep and fruit­ful part­ner­ship with iMovo.“ For more in­for­ma­tion about iMovo please visit www.imovo.com.mt or send an email to [email protected]

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