State service to take 3-5 minutes
The “E-Nation” forum was held at Tuushin Hotel on October 8 to address the challenges and solutions to the e-transition.
Lawmaker L.Oyun-Erdene said, “There have been some challenges in moving government services online. Now, we are focusing on solutions that allow all levels of government services to be accessed via mobile phones. Initially, we introduced the e-Mongolia online system, which allows you to access 181 government services on your mobile phone. In the future, during the implementation of the system, about 1,500 government services of all levels will be available to citizens through mobile phone applications. This reform will be implemented gradually over a period of seven years. In other words, it will take seven years to introduce e-services into everyday use.”
“If we can become an e-nation and successfully implement the e-transition, we will tackle corruption. The issue of corruption, which has been discussed for many years, stems from government bureaucracy. It simplifies bureaucracy to avoid confusion. However, with the advent of e-nation, you will be able to receive services over the phone without having to meet with government officials in person.”
“According to statistics, citizens spend an average of 1.3 hours to access government services. However, the introduction of the eMongolia system now allows you to get public services in three to five minutes, which not only saves money, but also has the advantage of balancing the workload of civil servants and eliminating long waits for customers.”
Head of the National Center for Road Transport B.Gursoronzon highlighted, “In the future, after the settlement issues are settled in a unified manner, we will move to eservices. As a result, the workload of government agencies will be reduced and citizens will save time and money. Currently, vehicle deregistration, vehicle inspection service verification, vehicle license renewal, and passenger ticket issuance services have been transferred online. In the future, issues related to driver’s licenses and fines will be transferred to online format.”
PARLIAMENT BECOMES ‘PAPERLESS’
Parliament Speaker G.Zandanshatar and lawmaker N.Uchral briefed about matters concerning the e-transition of government services on October 7.
Parliament Speaker G.Zandanshatar said, “The internal system used to require a lot of signatures, including face-to-face meetings, attendance records, financial statements, and car reservations, but now they are all in one system and are online. In the future, all paperbased materials, such as technical reports, time-consuming reports, performance tasks, systems used for the official use of members of Parliament, and meeting schedules, are being distributed electronically. It uses a silent system to record members' speeches, and minutes with minimal human intervention, and saves paper.”
Lawmaker N.Uchral said, “At the initiative of the speaker of Parliament, Parliament has officially announced its transition to electronic form and is starting its activities. There is an opportunity to introduce the law to the public, to cooperate, to make it more open, to provide citizens with access to consumer rights, to communicate directly with the initiator of the law, and to express their opinions. We are working to introduce and use QR codes without distributing papers to discussions and meetings organized by Parliament and standing committees in the future. Since October 1, 180 government services have become available online, but now Parliament is going online.”