CONSUMER COMPLAINTS RISE IN SHAN STATE AS PEOPLE BECOME MORE AWARE OF THEIR RIGHTS
THE Department of Consumer Affairs of Shan State has received 33 complaints of violations of consumer rights this year, including an increasing number of online complaints, said U Min Aung, assistant director of the department.
The complaints were filed on social media and over the phone. Many of them were submitted online, he said.
From January to August, 17 reports were made in southern Shan, six in northern Shan, and ten in eastern Shan, he said.
“We first received a complaint in regard to an airline. Then we also saw complaints from people who wanted to switch from cable TV providers. Compared to previous years, a lot more people are aware of consumer rights,” U Min Aung said on September 4.
“There are complaints from other states and regions. We hold monthly talks and marketing campaigns to make the public aware of consumer rights. We were able to resolve 99 percent of the cases,” he said.
For example, the four people who filed the airline complaint were able to get reimbursed for an extra ticket fee.
The Myanmar government set up the Department of Trade to protect consumer rights in regions and states at a meeting in January 2015. The Department of Consumer Affairs was formed to protect consumers from shoddy goods and commodities, foreign and domestic, in April 2016.
Traditional food sellers wait for customers in Nam Pan village on Inle Lake in Shan State.