CON­SUMER COMPLAINTS RISE IN SHAN STATE AS PEO­PLE BE­COME MORE AWARE OF THEIR RIGHTS

The Myanmar Times - - Front Page - KHIN HSU WAI khin­suwai@mm­times.com

THE De­part­ment of Con­sumer Af­fairs of Shan State has re­ceived 33 complaints of vi­o­la­tions of con­sumer rights this year, in­clud­ing an in­creas­ing num­ber of on­line complaints, said U Min Aung, as­sis­tant di­rec­tor of the de­part­ment.

The complaints were filed on so­cial me­dia and over the phone. Many of them were submitted on­line, he said.

From Jan­uary to Au­gust, 17 re­ports were made in south­ern Shan, six in north­ern Shan, and ten in eastern Shan, he said.

“We first re­ceived a com­plaint in re­gard to an air­line. Then we also saw complaints from peo­ple who wanted to switch from ca­ble TV providers. Com­pared to pre­vi­ous years, a lot more peo­ple are aware of con­sumer rights,” U Min Aung said on Septem­ber 4.

“There are complaints from other states and re­gions. We hold monthly talks and mar­ket­ing cam­paigns to make the public aware of con­sumer rights. We were able to re­solve 99 per­cent of the cases,” he said.

For ex­am­ple, the four peo­ple who filed the air­line com­plaint were able to get re­im­bursed for an ex­tra ticket fee.

The Myan­mar gov­ern­ment set up the De­part­ment of Trade to pro­tect con­sumer rights in re­gions and states at a meet­ing in Jan­uary 2015. The De­part­ment of Con­sumer Af­fairs was formed to pro­tect con­sumers from shoddy goods and com­modi­ties, for­eign and do­mes­tic, in April 2016.

Photo: Aung Khant

Tra­di­tional food sell­ers wait for cus­tomers in Nam Pan vil­lage on Inle Lake in Shan State.

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