Ki­wibank branch for Waipuku­rau

CHB Mail - - NEWS -

Ki­wibank has an­nounced it will es­tab­lish a stand-alone Ki­wibank branch in Waipuku­rau as it changes its long­stand­ing cor­po­rate site-shar­ing deal with NZ Post.

“To en­sure our pres­ence in Waipuku­rau is sus­tain­able we will be look­ing to in­tro­duce a new op­er­at­ing model. We’re con­sid­er­ing all op­tions but this may in­clude dif­fer­ent trad­ing hours, says Ki­wibank gen­eral man­ager re­tail dis­tri­bu­tion Geoff Waller.

“We’re work­ing to­wards cre­at­ing a more spe­cialised bank­ing ser­vice, an in­no­va­tive cus­tomer ex­pe­ri­ence and a strong brand pres­ence lo­cally. We first opened this style of branch in 2016 when we knew that cus­tomer needs had changed. They were look­ing for a Ki­wibank that made it eas­ier to have com­plex and im­por­tant bank­ing con­ver­sa­tions. The cus­tomer feed­back on our new stand-alone branches has been re­ally pos­i­tive and we’re ex­cited that Waipuku­rau is the next com­mu­nity to en­joy this new branch model.”

The bank will re­main at its ex­ist­ing Cen­tral Hawke’s Bay lo­ca­tion.

“NZ Post and Ki­wibank are both work­ing through long-term strate­gies for our phys­i­cal lo­ca­tions around New Zealand. NZ Post is look­ing for lo­cal busi­nesses to help de­liver postal and bill pay­ment ser­vices cur­rently avail­able in Waipuku­rau.

“With New Zealand Post with­draw­ing from this co-lo­cated site, Ki­wibank in­tends to con­tinue as a stand­alone branch.

“At this stage it is our in­ten­tion that the Waipuku­rau branch re­main in its cur­rent lo­ca­tion. It’s dif­fi­cult to put a time­frame on when changes will take place. In some ar­eas it has taken NZ Post a few months to find a part­ner. In other ar­eas it has taken a year,” she said.

“There will be no change to the cur­rent sit­u­a­tion un­til New Zealand Post finds a host busi­ness.”

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