Global launch of customer support tool

Finding the right overhead crane is now even easier with Konecranes’ Crane Advisor, an online tool that helps customers narrow down their crane options with customised recommendations, advises the company.

The tool is already being used in global markets and is now available in Australasia, with new features and content.

As a leader in the overhead crane industry, Konecranes says it invests in R&D to bring new technologies and novelties to the market. “Crane Advisor is a service that makes the information retrieval a lot easier and more efficient for our customers,” said Jari Myyryläinen, Vice President, Konecranes Industrial Applications. “Crane Advisor offers the customer valuable information which is customised according to the lif ting needs.”

DRIVEN BY EASE- OF- USE AND CUSTOMISED I NFORMATION

Only four steps are necessary to get a crane recommendation. Crane Advisor asks the customer to answer four key questions – industry, capacity, span and duty class. The icon-based-design of the tool makes it extremely user-friendly. After submitting the answers, the user immediately gets a personalised overhead crane recommendation. With this recommendation, the customer can familiarise themselves with the product offering even before continuing discussions with a Konecranes sales representative. This approach saves the customer’s time and decision making. In a world where time is money, this is very valuable.