Cloud-based tech­nol­ogy of­fers cost-ef­fec­tive comms

DEMM Engineering & Manufacturing - - PRODUCT WATCH -

PCCW GLOBAL, the in­ter­na­tional op­er­at­ing di­vi­sion of HKT, Hong Kong’s pre­mier telecom­mu­ni­ca­tions ser­vice provider, and Vir­tu­tel, an Aus­trali­abased whole­sale and en­ter­prise telecom­mu­ni­ca­tions spe­cial­ist, have signed a ser­vice agree­ment to bring hosted uni­fied voice ser­vices to Aus­tralia and New Zealand us­ing PCCW Global’s multi-ten­ant nTwine Uni­fied Com­mu­ni­ca­tions-as-a Ser­vice (UCaaS) plat­form.

PCCW Global will pro­vide a turnkey nTwine hosted tele­phony and col­lab­o­ra­tion ser­vice to Vir­tu­tel, en­abling it to take this highly in­no­va­tive of­fer­ing rapidly to mar­ket in both Aus­tralia and New Zealand. PCCW Global’s ser­vice in­cludes the pro­vi­sion of fully white-la­belled hosted plat­form to­gether with a best- of- breed fully au­to­mated or­ches­tra­tion oper­a­tion and busi­ness sys­tem, en­abling Vir­tu­tel to of­fer unique ser­vice propo­si­tions to its cus­tomers while lever­ag­ing PCCW Global’s cover­age across five con­ti­nents.

Tra­di­tion­ally, com­pa­nies ac­quire and de­ploy their own com­mu­ni­ca­tions in­fra­struc­ture, pur­chas­ing and im­ple­ment­ing on-premises tele­phone PBX switches to avoid the cost of in­di­vid­ual phone lines for each em­ployee. PCCW Global’s nTwine UCaaS plat­form utilises the advantages of cloud tech­nol­ogy to pro­vide far more flex­i­ble, eas­ily scal­able and cost­ef­fec­tive com­mu­ni­ca­tion so­lu­tions for both large and small busi­nesses.

The nTwine UCaaS ser­vice makes use of PCCW Global’s own re­silient fiber net­work spanning over 3,000 cities in 150 coun­tries and its re­la­tion­ships with more than 200 global op­er­a­tors to pro­vide in­ter­na­tional voice and VoIPX ser­vices, elim­i­nat­ing the need for busi­nesses to in­vest in and run their own com­mu­ni­ca­tions in­fra­struc­ture. PCCW Global’s nTwine so­lu­tion is now avail­able in over 30 coun­tries and con­tin­ues to ex­pand.

Glob­ally, UCaaS and Hosted PBX ser­vices are grow­ing in pop­u­lar­ity be­cause they en­able busi­nesses to scale their com­mu­ni­ca­tions via an ag­ile de­ploy­ment, min­imis­ing up-front cap­i­tal ex­pen­di­ture while re­duc­ing the over­all time to im­ple­ment.

Ac­cord­ing to Gart­ner (April 2018), the mar­ket for cloud based tele­phony and mes­sag­ing will grow by 14.4 per­cent CAGR to reach US$22 bil­lion in 2022.

Ron­nie Klingner, Pres­i­dent, Mo­bil­ity and Dig­i­tal So­lu­tions, PCCW Global, said that the nTwine plat­form will add value to Vir­tu­tel’s ex­pan­sion plans in the Aus­tralian and New Zealand mar­kets and sup­ports multi­na­tional en­ter­prises pro­vid­ing a ubiq­ui­tous ser­vice glob­ally. “Our full-fea­tured, multi-ten­ant or­ches­tra­tion so­lu­tion will help Vir­tu­tel to ser­vice both whole­sale chan­nels and di­rect en­ter­prise cus­tomers, while the web por­tal pro­vides them with end-to- end con­trol over the en­tire cus­tomer life cy­cle,” she said.

David Allen, Man­ag­ing Di­rec­tor of Vir­tu­tel, said, “The PCCW Global team has been ex­tremely com­mit­ted to our part­ner­ship and the nTwine uCaaS so­lu­tion is a per­fect fit for our busi­ness growth in the com­ing years. Thanks in large part to the trans­for­ma­tive power of cloud com­put­ing, in most mar­kets the idea of what makes an of­fice is rapidly chang­ing. We ex­pect that the tech­no­log­i­cally savvy and for­ward­think­ing busi­ness lead­ers in Aus­tralia and New Zealand will ap­pre­ci­ate the advantages the nTwine ser­vice pro­vides.”

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