No changes at NZ Post, Kiwibank
Kiwibank has confirmed it is not shutting any Hawke’s Bay branches as it changes its longstanding site-sharing deal with NZ Post.
However, news of the closure of some North Island Kiwibank branches this week triggered a minor panic amongst Havelock North customers, forcing franchisee Jeff Whitaker to reassured customers of both Kiwibank and NZ Post that there would be no change to services of either service in Havelock North.
“There was a very confusing statement put out on radio and TV that sort of indicated that both Post shops and Kiwibank were closing. People on our counter have been coming in to ask if they need to close their Kiwibank accounts and how long are we going to be here.
“We’ve been a franchise Post Shop for 24 years and we intend to be here for another 24 years and we will be offering exactly the same services as we do now, as bank and Post Shop.
“In fact we were the first franchise in New Zealand when they franchised the Havelock North Post Shop. In essence, we’ve been in business since 1912. There certainly is no panic.”
A Kiwibank spokeswoman also confirmed there would be no change to the services offered from the Havelock North location.
“Currently Kiwibank services are provided to the Havelock North community through Whittakers Pharmacy. There are no changes to the services offered from this location.”
She confirmed the bank would also remain at it existing Central Hawke’s Bay location in Waipukurau.
“NZ Post and Kiwibank are both working through our longterm strategies for our physical locations around New Zealand. NZ Post is looking for local businesses to help deliver postal and bill payment services currently available in Waipukurau.
“With NZ Post withdrawing from this co-located site, Kiwibank intends to continue as a stand-alone branch. At this stage it is our intention that the Waipukurau branch remain in its current location.
“It’s difficult to put a timeframe on when changes will take place. In some areas it has taken NZ Post a few months to find a partner, in other areas a year.
“There will be no change to the current situation until NZ Post finds a host business.”
Kiwibank/ Postshop Havelock North franchisee Jeff Whittaker, open for business.