IMMIGRATION NEW ZEALAND WEBSITE

It’s hard to think of a more intense assignment: you’ve been tasked with redesigning the website for Immigration New Zealand (INZ) – meaning the lives of the people who use the website to apply for visas to come here, and often leave behind literally ever

INZ wanted to create a website that would simplify The new build needed to drive self-service, improve rates, and reduce call centre enlisted the help of award

Purple Pin in a new Best Design Awards category for Turei says the mission was

those stress and pressure points were and looking at

Turei says there was a need to make the website engaging but also less that was also accessible to people who might not speak

lot of pressure (as opposed played quite a big role in [Before with the old site]

Including preliminary research and technical project took about two-and Turei says the focus was on quality more than anything

to the migrants, but to New

Thankfully, INZ was easy to work with as a client,

to them and proposed a

and ability to collaborate – is a

for an evolving process,” forwarded on to us (from

Yet Turei also says there’s another lesson to be learned from DNA’s experience redesigning INZ’s

of chaos,” she says, emphasising the need to think about what problems need to be solved and at least moving in what feels

It’s hard to think of than enabling the dreams of