Po­lice bring 120 jobs to re­gion


A re­cruit­ing drive will be un­der­way soon to fill 120 new jobs at the po­lice’s new non­emer­gency com­mu­ni­ca­tions and dig­i­tal centre to be set up on the Ka¯piti Coast.

Po­lice Com­mis­sioner Mike Bush said the new roles had been es­tab­lished as part of a wider pro­ject to im­prove the way po­lice pro­vided its ser­vice to the pub­lic.

The new com­mu­ni­ca­tions hub in Para­pa­raumu will be the first point of con­tact for many mem­bers of the pub­lic, and will play an im­por­tant role in build­ing the pub­lic’s trust and con­fi­dence in po­lice, Bush said.

Po­lice de­fine a non-emer­gency call as one from the pub­lic re­port­ing a nonur­gent crime where there is no im­me­di­ate dan­ger.

The centre was de­signed to in­crease po­lice ca­pac­ity to meet de­mand for the 1.8 mil­lion calls to lo­cal sta­tions ev­ery year.

‘‘We aspire to be the world’s safest coun­try and have the trust and con­fi­dence of all, ‘‘ Bush said.

‘‘To achieve this, our com­mit­ment to ser­vice must be cen­tral to ev­ery­thing we do. So this year we’re set­ting our­selves up to trans­form the way we pro­vide our ser­vice to the pub­lic.’’

Bush said the centre would sup­port front­line staff, ‘‘be­cause we know the pub­lic still want to en­gage face-to-face with lo­cal po­lice in their com­mu­nity’’.

It was an­nounced in May’s Bud­get that the po­lice bud­get would in­crease to al­most $300 mil­lion over four years, as the Gov­ern­ment at­tempted to bol­ster front­line staff.

An ex­tra 920 of­fi­cers will be able to be hired in the com­ing year, along with 240 sup­port staff.

‘‘We are in­creas­ing our over­all re­sources, and chang­ing the way we work to pro­vide a bet­ter ser­vice to those con­tact­ing Po­lice in both emer­gency and non-emer­gency sit­u­a­tions,’’ Bush said.

Po­lice aimed to have 50 new staff be­fore Christ­mas, and the full 120 by the end of next year.

It is an­tic­i­pated the Para­pa­raumu site, on Ihakara St, will open later this year when fit-out and re­cruit­ment is done.

The build­ing will not have po­lice brand­ing as it is not a po­lice sta­tion.

Un­der the new cen­tralised tele­phony model, all ex­ter­nal calls to lo­cal sta­tions are an­swered by call-tak­ers in Auck­land, a po­lice spokes­woman said.

The cen­tralised tele­phony model has been rolled out to six of the 12 po­lice districts. The full roll­out is ex­pected to be com­plete by the end of the year.

As part of the cen­tral­i­sa­tion, six ded­i­cated tele­phon­ists’ po­si­tions have been dis­es­tab­lished.

One left po­lice be­fore their dis­trict went to the cen­tralised model while the remaining five are to be re­as­signed or reap­pointed to other jobs.

‘‘Cen­tral­is­ing tele­phony and in­creas­ing our re­sources will im­prove our ser­vice to peo­ple who want to talk to us about non-emer­gency mat­ters and get ad­vice and in­for­ma­tion,’’ the spokes­woman said.

‘‘This is an area we know we need to get bet­ter at and the new non-emer­gency centre is part of a pro­gramme of work we are do­ing to trans­form our ser­vice de­liv­ery.’’

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