Kapiti News

Ka¯piti council flags changes to services


In preparatio­n for Omicron, the Ka¯piti Coast District Council customer service team is making some changes to ensure it can keep the front doors open during the next phase of the pandemic.

“Maintainin­g customer contact is a priority for council and our customer services team is reorganisi­ng rosters to ensure it can provide continuity of service to the

Ka¯piti community,” people and partnershi­ps group manager Janice McDougall said.

“Customer services [from yesterday] will no longer be available at the Waikanae Library and Service Centre. The Waikanae Library will remain open but staff on site will not be able to offer the services provided by our friendly customer services team.

“Our Paraparaum­u and O¯ taki service centres remain open and Waikanae residents can continue to contact us by email and phone and make payments online via our website kapiticoas­t.govt.nz.

“This is a temporary move and we acknowledg­e that it’s not ideal but we are where we are and like many councils and businesses across Aotearoa, we are having to put plans in place now to protect our people and maintain service levels as we prepare for the fact that we will have Omicron in our community. We continue to ask that people be patient and kind. While we may not be able to offer a full suite of services from our Waikanae Library and Service Centre, our team is always there to help.”

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