The carparking rules
The Coastlands shopping hub in Paraparaumu offers 120 stores. Sometimes a car parking issue gets highlighted on social media. got in touch with a Coastlands spokesperson to find out a bit about the company’s car parking and policy.
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How many car parks, for the public, does Coastlands have, and what are the areas covered? 1500 uncovered customer car parks, as well as 100 on-site car parks for retailers with no time limit, which are provided on a first-come, first-served basis. There are a further 150 off-site car parks for staff, which are a short walk away.
In a nutshell, what are the Coastlands car parking rules? The customer carpark offers free parking at Coastlands for up to four hours — free time limit extensions are given by seeing the Customer Service Desk before the extra time needed.
What are the types of fines that can be issued?
Infringement notices are issued for breaching the four-hour limit and other car park-specific breaches, including misuse of the mobility and time-specific parking areas such as loading zones or areas with a clearly defined shorter time limit.
What is the name of the company which administers the car parking rules? Parking
Enforcement Services.
What are the main discrepancies that arise between customers and the rules?
Parking for longer than the four-hour time limit. This time limit is in place to ensure our customers have ample time to visit our shopping centre and watch a movie on the same visit.
Have some people been pinged after leaving the carpark and returning later?
There have been rare occurrences of people receiving breach notices incorrectly from Parking Enforcement Services. Any incorrectly issued breach notice will be immediately waived after contacting Parking Enforcement Services.
What is the complaint process a customer needs to follow?
As listed on the infringement notice, for breaches of parking limits and conditions, the first point of contact is generally the enforcement agency.
What are the main reasons parking infringements are sometimes waived?
Health emergencies, mechanical issues, and overtime shopping when receipts are provided.
What is Coastlands doing, or not, to improve the car parking rules situation?
Our rules are in place to support our retailers, by ensuring car parks are available for shoppers when on-site. We value our customers and want to make sure car parks are available when they visit Coastlands. Unfortunately, we have recently seen the customer car parks misused by people exceeding the four-hour time limit. We will review our signage and messaging to ensure customers know where they can extend their time limit if they want to stay at the shopping centre longer than four hours.
What is your advice to someone about parking their vehicle at Coastlands? Coastlands is proud to be able to continue to provide 1500 free customer car parks on-site. With a limit of four hours, customers can enjoy a stress-free shopping experience at any one of our 135 tenancies and still catch a movie and a meal. For customers who wish to stay longer, they can speak with our friendly on-site team.