Staffing woes puts commercial flights to NZ at risk, says airline
A shortage of rescue and firefighting service workers at the Air Force's Base Ōhakea has “compromised” the viability of a commercial giant's services to New Zealand, an airline has warned.
RNZ has obtained a copy of a letter Emirates sent then-Transport Minister Michael Wood in May last year warning him about the situation.
Ōhakea, about 30 kilometres northwest of Palmerston North, is an important airport for commercial flights.
They nominate it as an alternative landing destination, under an Operation Alternate agreement, should their planned destination - Auckland or Christchurch airports - be unavailable for reasons such as flooding or an emergency on the ground.
Commercial flights must nominate such alternatives around the globe.
Operators pay for the alternative arrangements, but Ōhakea is not a 24-7 option due to problems with rescue and firefighting staff retention.
This means flights using larger aircraft headed to Auckland must nominate Christchurch as their alternative when Ōhakea isn't available, and vice versa, but this comes with extra cost, potentially affecting the viability of services.
Although there is light at the end of the tunnel - the Defence Force says it is training new personnel who should start work in two months, restoring Ōhakea's 24-7 capability.
Other airports are not suitable for larger planes.
On May 11, 2023, Emirates' chief commercial officer Adnan Kazim wrote to Wood about services the airline flew to Auckland and Christchurch via Sydney using Airbus 380 aircraft.
“I am writing to bring to your attention a critical issue affecting Emirates' flights to New Zealand, which is causing significant operational inefficiencies and compromising the economic viability of these routes.”
Kazim wrote that Emirates had to change nominated alternative airports to Auckland and Christchurch, instead of Ōhakea.
He said since the resumption of the Airbus flights in December 2022, Ōhakea was unavailable totally for 41 days and, as at May last year, had identified a further 70 days when it was not available.
Some of his letter, released under the Official Information Act, was withheld, but Kazim wrote that such services had brought significant value to travellers to and from New Zealand for almost two decades.
“I would request that you elevate this issue at the Ministry of Defence for a resolution on an urgent basis, please.”
Information released to RNZ from the ministry showed Ōhakea was unavailable as an alternative airport with the required ‘category seven’ rating on just one day in 2021, but 163 days in 2022. Last year it was only unavailable once, but for the other 355 days operated at reduced hours, ranging from two to 10 hours a day.
This year, it had been available every day, but for only for nine hours a day from 6am.
Emirates referred RNZ to the Board of Airline Representatives New Zealand. Its executive director, Cath O'Brien, said she was constantly raising with officials the issue of Ōhakea's availability.
She acknowledged the Defence Force's work in recent months to recruit and train more rescue and firefighter service staff, but said the issue was important for New Zealand as large aircraft had found it more difficult to nominate Ōhakea as their alternative destinations.
“If an airline, for example bound for Auckland, nominates Christchurch instead of Ōhakea, they carry something like an additional six tonnes of aviation fuel, which will burn something like 2.5t of carbon.
“To carry that extra weight of fuel will then require them to be lighter in other respects. That means they are also probably carrying less cargo for New Zealand and they are also probably carrying fewer passengers.”
She said New Zealand's tourism market was recovering after Covid-19, and was back to about 80 percent of where it was.
“At the moment Ōhakea is available through the hours of the daytime, seven days a week. That's been hard won and with a lot of effort from everybody to get to that point, but we still don't have availability in the afternoon or evening.”
Ōhakea base commander Group Captain Peter Gibson said officials were working to upgrade its status to 24-7 capability “through internal and external recruitment, training and reallocation of staff from within the New Zealand Defence Force”. “Six personnel are currently scheduled to complete overseas training within the next two months. This will lift category seven to 24-7 status.”