Mo­torcorp makes gen­uine eas­ier

Motor Equipment News - - OEM -

Mo­torcorp’s lat­est gen­uine parts ini­tia­tive for Jaguar, Land Rover and Volvo is mak­ing sourc­ing gen­uine parts di­rect eas­ier and faster than ever be­fore. The strat­egy, which was started in the mid­dle of last year, is aimed at get­ting work­shops to con­tact an 0800 num­ber for gen­uine parts di­rect and pro­vid­ing next morn­ing de­liv­ery for all parts or­dered be­fore 5pm that day.

“We have def­i­nitely seen pos­i­tive signs of growth in our busi­ness, com­bined with in­creas­ing use of the 0800 num­ber,” says Mark Pat­ter­son, af­ter­sales man­ager at Mo­torcorp Dis­trib­u­tors.

“What we are try­ing to do is to give the trade ac­cess to gen­uine parts as eas­ily and quickly as pos­si­ble,” said Mark.

The 0800 num­ber (0800 30 30 66) has been com­mu­ni­cated widely and can be found on all of the rel­e­vant web­sites and pub­li­ca­tions. When a work­shop man­ager or tech­ni­cian phones the 0800 num­ber they are trans­ferred au­to­mat­i­cally to the parts depart­ment of their near­est dealer who can find out quickly and se­curely if the re­quired parts are avail­able.

The Mo­torcorp Dis­trib­u­tors ware­house in Auck­land car­ries an im­pres­sive 28,000 line items across the three brands and this ready avail­abil­ity of parts gives an ex­tremely high rate of “first pick”.

Not only is the ware­house well stocked it is also well re­sourced with a group parts man­ager leading a team of parts co-or­di­na­tors who deal di­rectly with deal­ers plus the Ware­house Man­ager and his team.

“The whole ob­jec­tive is to make sure cus­tomers can be back on the road in the short­est pos­si­ble time” said Mark.

In the rare event of parts be­ing out of stock, Jaguar and Land Rover parts can be or­dered from the United King­dom and usu­ally take five days to ar­rive, while any Volvo parts are shipped from Volvo’s Aus­tralian ware­house, nor­mally within 24 hours.

This stream­lined ap­proach is work­ing well for the trade with de­liv­ery times for gen­uine di­rect parts from Mo­torcorp Dis­trib­u­tors be­ing amongst some of the best in the coun­try. “We be­lieve we have a unique of­fer­ing in our abil­ity to ship parts on the same day for any or­der re­ceived be­fore 5pm,” adds Mark.

The ini­tia­tive is fast and sup­plies fac­tory backed, cor­rect for­pur­pose parts di­rect to your door. “Mo­torcorp’s af­ter-sales team are com­mit­ted to con­tin­u­ing to im­prove lev­els of ser­vice and this is just one step in that jour­ney,” con­cluded Mark.

For any as­sis­tance with gen­uine Jaguar, Land Rover and Volvo parts, just call 0800 30 30 66.

READER RE­PLY 0140622A

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