Motorcorp makes genuine easier
Motorcorp’s latest genuine parts initiative for Jaguar, Land Rover and Volvo is making sourcing genuine parts direct easier and faster than ever before. The strategy, which was started in the middle of last year, is aimed at getting workshops to contact an 0800 number for genuine parts direct and providing next morning delivery for all parts ordered before 5pm that day.
“We have definitely seen positive signs of growth in our business, combined with increasing use of the 0800 number,” says Mark Patterson, aftersales manager at Motorcorp Distributors.
“What we are trying to do is to give the trade access to genuine parts as easily and quickly as possible,” said Mark.
The 0800 number (0800 30 30 66) has been communicated widely and can be found on all of the relevant websites and publications. When a workshop manager or technician phones the 0800 number they are transferred automatically to the parts department of their nearest dealer who can find out quickly and securely if the required parts are available.
The Motorcorp Distributors warehouse in Auckland carries an impressive 28,000 line items across the three brands and this ready availability of parts gives an extremely high rate of “first pick”.
Not only is the warehouse well stocked it is also well resourced with a group parts manager leading a team of parts co-ordinators who deal directly with dealers plus the Warehouse Manager and his team.
“The whole objective is to make sure customers can be back on the road in the shortest possible time” said Mark.
In the rare event of parts being out of stock, Jaguar and Land Rover parts can be ordered from the United Kingdom and usually take five days to arrive, while any Volvo parts are shipped from Volvo’s Australian warehouse, normally within 24 hours.
This streamlined approach is working well for the trade with delivery times for genuine direct parts from Motorcorp Distributors being amongst some of the best in the country. “We believe we have a unique offering in our ability to ship parts on the same day for any order received before 5pm,” adds Mark.
The initiative is fast and supplies factory backed, correct forpurpose parts direct to your door. “Motorcorp’s after-sales team are committed to continuing to improve levels of service and this is just one step in that journey,” concluded Mark.
For any assistance with genuine Jaguar, Land Rover and Volvo parts, just call 0800 30 30 66.
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