Bosch Service Excellence graduates announced

Eight Bosch Car Service workshop owners are among the first group of Bosch graduates worldwide to receive the Bosch Service Excellence honour of completion.

Available to the Bosch Car Service and Bosch Diesel networks, the Bosch Service Excellence business support programme is designed to provide business owners with the right knowledge and skills to improve their workshop performance and efficiency for a successful future.

Sue Constable, Bosch Service Excellence facilitator, says ongoing business training and support for workshops is essential as the automotive industry evolves and changes.

“The Bosch Service Excellence programme provides individuals with the opportunity to empower themselves with the right knowledge to make their business the very best it can be.”

Graduates were officially acknowledged for the completion of the 11 modules in the programme at the 2014 Bosch Services Network Convention held in Cairns.

“It has taken some of these graduates up to three years to complete the programme, and we are extremely proud of their commitment and hard work, particularly in conjunction with running their own business,” she says.

As part of the programme, business mentoring includes modules on customer satisfaction, staff motivation, effective marketing, effective sales, workshop processes and continuous improvement.

Graduate Mike Burns, from Turangi Auto Centre, says that the Bosch Service Excellence programme has been invaluable to the future operation of his business.

“The programme opened up my mind and provided me with news ways of thinking, particularly in relation to how I should manage my staff and feedback from customers; as well as the general smooth running of the business,” says Mike.

“The training gave me a much broader perspective of business management where I learned a lot about the importance of branding and more effective marketing.” including; workshop efficiencies, staff development, staff and customer management. the effectiveness of new business ideas, tools, systems and processes. Bosch Car Service members who are prepared to share their business challenges and solutions with you in a collaborative manner.

to the Bosch Service global quality system. service quality. After putting their knowledge to practice, Bosch Car Service owners achieve more satisfied customers; workshop efficiency; motivated staff and strong sales.

Help your business to be ready for the future by joining the Bosch Car Service network.

Please contact: Lee Morris on 021 408 691 or lee.morris@nz.bosch.com