Mr Fix-it

Motor Equipment News - - NEWS -

“We use a lot of online re­sources to keep up to date. You can’t fix a car with just a ham­mer and span­ner any more. A lot of ex­pe­ri­enced me­chan­ics quit the trade when elec­tron­ics came in; they didn’t want to re­train, which is a shame.”

Mike says gen­uine parts have helped im­prove ef­fi­ciency on small jobs, such as fan belt and fil­ter re­place­ments.

“They’re good for us and for cus­tomers. They’re made to OE stan­dards and the dif­fer­ence in price against af­ter­mar­ket parts isn’t that sig­nif­i­cant any more. The guys at Stephen Duff Mit­subishi are great to deal with; if we don’t have a part in stock, they can get it to us overnight.”

That helps the team get cars out of the work­shop within 24 hours: “all part of the ser­vice.”

The se­cret is that we do good work at a good price,” says Mike. “We also take time to talk to cus­tomers and build re­la­tion­ships: we now see the grand­chil­dren of some of our older clients.”

As a value-add, and by way of ce­ment­ing those re­la­tion­ships, he also of­fers ex­ist­ing cus­tomers free pre-pur­chase ve­hi­cle in­spec­tions. By main­tain­ing a strong ser­vice fo­cus, and keep­ing his team equipped to do the job, Mike is en­sur­ing that TM Automotive keeps cus­tomers com­ing back – no mat­ter how un­usual their re­quest.

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