“We use a lot of online resources to keep up to date. You can’t fix a car with just a hammer and spanner any more. A lot of experienced mechanics quit the trade when electronics came in; they didn’t want to retrain, which is a shame.”
Mike says genuine parts have helped improve efficiency on small jobs, such as fan belt and filter replacements.
“They’re good for us and for customers. They’re made to OE standards and the difference in price against aftermarket parts isn’t that significant any more. The guys at Stephen Duff Mitsubishi are great to deal with; if we don’t have a part in stock, they can get it to us overnight.”
That helps the team get cars out of the workshop within 24 hours: “all part of the service.”
The secret is that we do good work at a good price,” says Mike. “We also take time to talk to customers and build relationships: we now see the grandchildren of some of our older clients.”
As a value-add, and by way of cementing those relationships, he also offers existing customers free pre-purchase vehicle inspections. By maintaining a strong service focus, and keeping his team equipped to do the job, Mike is ensuring that TM Automotive keeps customers coming back – no matter how unusual their request.