Worries over KFC hygiene and staffing
Staff shortages and a pile of rubbish have led to hygiene concerns at Motueka’s KFC store.
The High St outlet has been criticised by customers following closures and a report of uncollected rubbish being left out.
Photos sent to Stuff, taken last week, showed a pile of waste at the rear of the store, including leftover chicken and juice on the floor, placed against goods destined for the dry store and for use in the restaurant.
The person who supplied the photos, who did not wish to be named, said the pile had not been moved for at least two days.
The outlet has also been by grilled by customers online over long waiting times and closures of the drive-through or the entire store.
A since-deleted post on Motueka’s Buy Sell and Community Facebook page queried why the store had been closed on more than one occasion since the start of the year, while showing sympathy for the staff, who were having to work under pressure with low numbers.
Restaurant Brands marketing general manager Geraldine Oldham said the rubbish area had been temporarily opened at the back of the store in preparation for its removal. However, she conceded that the amount of rubbish on this occasion was high.
‘‘It’s clear it should have been removed earlier. Hygiene and cleanliness is of the utmost importance to us, and on this occasion it appears that we didn’t meet our usual high standards.
‘‘Our operations manager is currently working with the store manager to ensure correct process is followed in the future.’’
Oldham said there had been some staff shortages recently, which resulted in the store needing to close temporarily in the afternoon for one day last week. "We have been actively recruiting in order to grow our team in Motueka.’’