Fleet man­age­ment

Spe­cialised crash ser­vices for fleet man­agers.

New Zealand Company Vehicle - - CONTENTS -

Ac­ci­dent man­age­ment is the cen­tralised co-or­di­na­tion of re­sponse when a ve­hi­cle is dam­aged in a traf­fic ac­ci­dent. It is a cost-ef­fec­tive spe­cialised ser­vice that en­sures all lo­gis­tics, claims, as­sess­ing and re­pairs are man­aged ef­fi­ciently so the ve­hi­cle is back on the road as quickly as pos­si­ble. The ser­vice en­com­passes 24/7 re­sponse, ve­hi­cle re­cov­ery, per­sonal in­jury as­sis­tance, claims sup­port, dam­age as­sess­ment and re­pair co-or­di­na­tion, pro­vi­sion of re­place­ment cars, and com­mu­ni­ca­tions with all stake­hold­ers. It is a par­tic­u­larly use­ful ser­vice for fleet op­er­a­tors to re­duce both staff and ve­hi­cle down­time. As fleet op­er­a­tors know, when a ve­hi­cle is in­volved in an ac­ci­dent it can be a very stress­ful, time-con­sum­ing and frus­trat­ing ex­er­cise, and very dis­rup­tive to busi­ness. Out­sourced ac­ci­dent man­age­ment of­fered by com­pa­nies like Crash Man­age­ment is a sim­ple and cost-ef­fec­tive al­ter­na­tive. Crash Man­age­ment is a pre­mium NZowned and op­er­ated spe­cial­ist ser­vice provider, and won the pres­ti­gious 2009 In­sur­ance Award for In­no­va­tion of the Year. The com­pany has been op­er­at­ing for over 15 years and serves hun­dreds of small­medium busi­nesses in ad­di­tion to some of the coun­try’s largest cor­po­rate and govern­ment fleets. A wide range of al­liance part­ners also con­tract the ser­vice for their own clients in­clud­ing car leas­ing firms, car man­u­fac­tur­ers, in­sur­ance bro­kers and niche motor ve­hi­cle in­surer Pro­tecta. Crash Man­age­ment MD Karen Knight says clients “don’t need to do any­thing ex­cept fill in a claim form, we man­age ev­ery­thing else for them.” In ad­di­tion to time and cost sav­ings, Knight says that pro­fes­sional ac­ci­dent man­age­ment also sup­ports busi­ness com­pli­ance with the H&S at Work Act. Now that ve­hi­cles are deemed to be ‘a place of work’, driv­ing is a recog­nised work-place ‘hazard’ and the 24/7 sup­port pro­vided by an out­sourced ac­ci­dent man­age­ment spe­cial­ist is now an es­sen­tial risk man­age­ment strat­egy. Crash Man­age­ment ser­vice so­lu­tions are fully cus­tomis­able to client busi­ness and op­er­a­tional re­quire­ments and a tai­lored pro­gramme is ex­tremely af­ford­able. This in­cludes free cour­tesy cars for all clients, in ad­di­tion to free rental cars, SUVS, vans and utes in some cases. To­day, crash re­pairs must be com­pleted ac­cord­ing to strict tech­ni­cal stan­dards be­cause of the in­creas­ing com­plex­ity and so­phis­ti­ca­tion of mod­ern ve­hi­cle con­struc­tion and tech­nol­ogy. Pro­fes­sional ac­ci­dent man­age­ment en­sures dam­aged ve­hi­cles are re­paired to man­u­fac­tur­ers’ spec­i­fi­ca­tions in or­der to pro­tect the in­tegrity and value of the as­set and the safety of the driver and oc­cu­pants. Knight says Crash Man­age­ment’s real point of dif­fer­ence is their state of the art web-based op­er­at­ing sys­tem. Clients, as­ses­sors, in­sur­ance bro­kers and col­li­sion re­pair­ers have ac­cess to the por­tal. This en­sures fast in­for­ma­tion shar­ing, seam­less­ness, full trans­parency and per­ma­nent record-keep­ing for clients un­der one easy log-in. Full in­ci­dent data and anal­y­sis can also be pro­vided so ac­ci­dent causes and trends can be iden­ti­fied, and re­me­dial ac­tion de­signed to suit. Last year there were over 200,000 known car in­jury ac­ci­dents and al­most 300 fa­tal­i­ties in New Zealand. Sup­port­ing driv­ers, man­ag­ing ac­ci­dents and re­duc­ing ac­ci­dents is in the best in­ter­ests of all fleet op­er­a­tors.

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