Specialised crash services for fleet managers.
Accident management is the centralised co-ordination of response when a vehicle is damaged in a traffic accident. It is a cost-effective specialised service that ensures all logistics, claims, assessing and repairs are managed efficiently so the vehicle is back on the road as quickly as possible. The service encompasses 24/7 response, vehicle recovery, personal injury assistance, claims support, damage assessment and repair co-ordination, provision of replacement cars, and communications with all stakeholders. It is a particularly useful service for fleet operators to reduce both staff and vehicle downtime. As fleet operators know, when a vehicle is involved in an accident it can be a very stressful, time-consuming and frustrating exercise, and very disruptive to business. Outsourced accident management offered by companies like Crash Management is a simple and cost-effective alternative. Crash Management is a premium NZowned and operated specialist service provider, and won the prestigious 2009 Insurance Award for Innovation of the Year. The company has been operating for over 15 years and serves hundreds of smallmedium businesses in addition to some of the country’s largest corporate and government fleets. A wide range of alliance partners also contract the service for their own clients including car leasing firms, car manufacturers, insurance brokers and niche motor vehicle insurer Protecta. Crash Management MD Karen Knight says clients “don’t need to do anything except fill in a claim form, we manage everything else for them.” In addition to time and cost savings, Knight says that professional accident management also supports business compliance with the H&S at Work Act. Now that vehicles are deemed to be ‘a place of work’, driving is a recognised work-place ‘hazard’ and the 24/7 support provided by an outsourced accident management specialist is now an essential risk management strategy. Crash Management service solutions are fully customisable to client business and operational requirements and a tailored programme is extremely affordable. This includes free courtesy cars for all clients, in addition to free rental cars, SUVS, vans and utes in some cases. Today, crash repairs must be completed according to strict technical standards because of the increasing complexity and sophistication of modern vehicle construction and technology. Professional accident management ensures damaged vehicles are repaired to manufacturers’ specifications in order to protect the integrity and value of the asset and the safety of the driver and occupants. Knight says Crash Management’s real point of difference is their state of the art web-based operating system. Clients, assessors, insurance brokers and collision repairers have access to the portal. This ensures fast information sharing, seamlessness, full transparency and permanent record-keeping for clients under one easy log-in. Full incident data and analysis can also be provided so accident causes and trends can be identified, and remedial action designed to suit. Last year there were over 200,000 known car injury accidents and almost 300 fatalities in New Zealand. Supporting drivers, managing accidents and reducing accidents is in the best interests of all fleet operators.