BEING THERE FOR OTHERS
Further to Psychology columnist Marc Wilson’s advocacy of empathising with, rather than reassuring or cajoling, people who are in distress (“Awkward questions”, September 15), I would say the same goes for everyone.
Empathy can strengthen connections, build teamwork and increase mutual understanding for individuals, work groups, couples and families. Just paying attention to someone matters more than getting the words right. Jean McElhaney (Torbay, Auckland)